Practitioners are required to confirm their attendance within 24 hours of receiving the notification email.

If the confirmation is not received, their name will be removed from the Attendance list and they will have to re-enrol and pay the full fee again.

It is the practitioner's responsibility to notify CPD HC if they are unable to attend before 9 am on the day of the course.

CPD HC will not be held responsible for any missed correspondence caused by outdated or incorrect contact information.

If CPD HC contacts a practitioner to confirm their attendance but does not receive a response after 2 attempts (via email or text), CPD HC may put the practitioner's practical course enrollment on hold or cancel an enrollment, regardless of the time remaining until the practical course starts.

Please be aware that if an enrolment is placed On Hold by Admin for any reason, the Transfer fee to join a practical course at a later date will be $450, irrespective of the start date of the practical course.

CPD HC also reserves the right to put an enrollment on hold or cancel an enrollment, if the practitioner fails to confirm their attendance at least 5 days before the practical course commencement date/time.

Please note that if a practitioner or CPD HC transfers an enrollment to a later practical course, puts it on hold or cancels an enrollment, a fee equivalent to 100% of the total course fee (with full payment or payment plan) will be charged.

If an enrolment is placed on hold for any reason, the remaining scheduled payments will continue.

If a practitioner does not attend the practical course or any part of the practical course, they will not receive a course fee refund.

If they wish to complete the Dry Needling training, they will need to re-enrol, pay the full course price and complete the online theory from the start.

Failure to click the Attendance button on the 'Will you be joining us' email, is not a valid reason for communicating that a practitioner is not attending.

All practitioners must attend the whole practical course to receive their Certificate of Completion.

Unfortunately, due to course accreditation all practitioners need to attend the entire practical course from the start time to the end time of each day.

All practitioners need to attend the entire practical course to receive their Certificate of Completion.

Unfortunately, if this is not possible, you'll need to transfer your enrolment to a course at a later date (regrettably, transfer fees will apply).

How to Transfer:

Practitioners can transfer their practical course enrolment to another date.

Regrettably, a late transfer fee will apply (Transfer Terms & Conditions).

Please be aware that if an enrolment is placed On Hold by Admin for any reason, the Transfer fee to join a practical course at a later date will be $450, irrespective of the start date of the practical course.

For more details please click this link: Why do we charge transfer fees?

In the event that CPDHC attempts to confirm a practitioner's attendance for a practical course but fails to receive a response after 2 attempts (via email or text), the practitioner's enrolment may be placed on hold or cancelled, regardless of the time remaining until the course start date.

CPD HC may also put an enrolment On Hold or cancel the enrolment, if the practitioner fails to confirm attendance at least 5 days before the practical course start date/time.

Please be aware that if an enrolment is placed On Hold by Admin for any reason, the Transfer fee to join a practical course at a later date will be $450, irrespective of the start date of the practical course.

Practitioners should note that if they choose to Transfer to a practical course at a later date, place their enrolment On Hold, or CPD HC places their enrolment on hold, or their enrolment is cancelled for any reason, no refund will be given.

Practitioners will receive notification if their enrolment is placed On Hold or cancelled and no refund will be given once an enrolment has been transferred to a later date or put On Hold.

If an enrolment is placed on hold for any reason, the remaining scheduled payments will continue as scheduled.

CPD HC reserves the right to cancel a practitioner's enrollment if the course is deemed unsuitable.

In this circumstance, the course fee (or part thereof) will be refunded into the account used to make the course payments & the enrollment will be cancelled.

The practitioner will be notified of the refund & enrollment cancellation and no further communication will be entered into.

Payment plans and cancellation fees:

For those on a payment plan who have paid $1:

•  If a practitioner contacts CPD HC in writing 5 days or less after enrolment and has not accessed the online theory program, their enrollment and scheduled payments will be cancelled with no further action required.
• If a practitioner has accessed the online theory program at any time after enrollment, no refund can be given.
• Practitioners who opt to enrol in a course with a $1 payment plan, and wish to cancel their enrolment before the final scheduled auto-debit payment - No refund is permitted.
• No refund can be given if the full course fee has not been received when requesting a refund, regardless of the number of days the request is made before the practical course commencement date.
• No refunds can be given after any scheduled payment has been received by CPD HC.
• Payments will continue to be auto-debited on the scheduled payment dates and thereafter unless a refund request has been made in writing via the Contact Us form. 

Refunds:

Please click this link for Refund Terms & Conditions- Information & All Refund Terms & Conditions.

All refund requests must be made in writing via the Contact Us form.

If a practitioner enrols in the same course a second time at a later date and cancels their enrollment before the practical course commencement date, a fee equal to 100% of the course fee will be charged to the user.

For group courses specially arranged by an organisation with CPD HC, specific Terms & Conditions apply:

Transfers: If a practitioner enrols in a group course, but is unable to attend the scheduled practical session, they can transfer to a standard practical course within 12 months of the original course date.

CPD HC standard Transfer Terms & Conditions apply.

Course Price: If there is a difference in price between the group course special price and the standard course price, the difference is payable before the course transfer is made.

Refunds:

Cancellation with more than 32 days notice from the initial practical course commencement date: 25% of the course fee or part thereof can be refunded.

Cancellation with less than 31 days notice from the initial practical course commencement: No refund can be given.

Unfortunately we are unable to transfer an enrollment from one practitioner to another.

In the event of unforeseen circumstances such as commercially unviable courses, flight cancellations, presenter medical emergencies, war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, or adverse weather conditions, CPD Health Courses reserves the right to cancel a practical course.

In such cases, CPD Health Courses will provide as much notice as possible to the enrolled participants.

If a practical course is cancelled, enrolled participants will be offered a transfer to another practical course at a later date, free of charge.

Alternatively, practitioners may put their enrollment On Hold without incurring additional charges.

If practitioners wish to request a refund and their circumstances fall under the CPD HC Refund Terms & Conditions, the refund will be made to the account used to make the initial course payment.

Practitioners are responsible for notifying CPD HC of any changes to their account details before the refund is processed.

CPD Health Courses will not be held liable for any losses incurred by practitioners, such as accommodation or travel costs.

Refund requests must be submitted by email. Failure to do so may result in the forfeiture of course fees previously paid.

Requests must be accompanied with your receipt or another proof of identity.

Refunds will be issued by electronic funds transfer into the account from which the payment was made from.

Participants may need to provide their bank account details for the transfer.

Refunds will be made within 14 days of receiving the written request.

Cancellation of your pure online theory program booking;

Less than 4 weeks after course payment: No fee will be charged whether the participant has started the online program or not.

More than 4 weeks after course payment: An administration fee equal to 100% of the course cost will be charged whether the participant has started the online program or not.

CPD Health Courses assumes no liability for any accidents or misadventures resulting from the use of information, techniques, theoretical knowledge, or advice provided during our training courses. The decision to utilize Dry Needling as a therapy is solely at the discretion of the practitioner.

Our courses provide education and training that is based on the current understanding of mechanisms, safety protocols, clinical reasoning processes, and evidence in the published literature.

However, like all therapeutic interventions, it is the responsibility and obligation of the therapist to determine if Dry Needling is appropriate, safe, and effective for each unique clinical presentation within their scope of practice and experience.

By enrolling in a CPD Health Courses Dry Needling course, you acknowledge that you have read and agreed to the Terms & Conditions of CPD Health Courses.

CPD Health Courses retains the right to modify, revise, or update these Terms & Conditions at any point in time without prior notification.

By enrolling in a course and acknowledging the Terms & Conditions checkbox, you acknowledge and agree to adhere to the most current version of the Terms & Conditions that are published.

We highly recommend that you review our Terms & Conditions each time you engage or use this website.

When booking a course with CPDHC, you agree to the following terms and conditions.

By attending any of our theory or practical courses, you agree to comply with and be bound by these terms and conditions.

Our courses may consist of a theory component, a practical component, or an online theory program only.

For courses that include both theory and practical components, users cannot split or divide course payments.

Full payment is required before starting any course.

If a practitioner has not accessed the online theory program, has paid the full course fee and has notified CPDHC in writing within 5 days of enrollment, a refund will be provided minus a $100 administrative fee.

After 5 days, refunds will be granted according to CPDHC's Refund Terms & Conditions.

If a therapist pays a $1 deposit and subsequently decides to cancel their enrollment before the full fee has been debited, even if the theory has not been accessed, no refund will be permitted.

If a practitioner or CPD HC Admin transfers their enrollment to a practical course at an earlier or later date, puts their enrollment on hold and subsequently wishes to cancel their course enrollment, no refund can be given (applies to both full course payment and payment plans).

If CPD HC attempts to confirm a practitioner's attendance for a practical course via email and does not receive a response after 2 attempts via email, regardless of the time before the course starts, CPD HC reserves the right to cancel the practitioner's enrolment.

Alternatively, the enrolment may be put on hold, and if the practitioner wishes to attend a practical course at a later date, they will be charged a transfer fee (unless the maximum number of transfers has already been reached, in which case the enrolment will be cancelled).

If a practitioner has an active enrollment in a course, they cannot have multiple uncompleted enrollments in the same course simultaneously, except in cases where they failed to pass the practical test and enrolled in a supplementary course, or if they failed to attend a practical course they were enrolled in.

Once a practitioner is enrolled in a practical course or has an enrollment on hold for any reason, they cannot re-enrol in the same practical course at a later or earlier date. However, a practitioner can self-transfer to another practical course by logging in and clicking the 'Change My Course Date' link, but transfer fees may apply as per the Terms & Conditions.

During an On-Hold enrollment, the Payment Plan schedule will continue as usual.

If a practitioner does not attend a practical course before the course start date and does not transfer to another course, the enrollment will be considered null and void. In this case, the practitioner can re-enrol in another practical course, and the full payment will apply.

CPD HC reserves the right to stop access to an online theory program and enrollment in a practical course. Practitioners will be notified via email.

CPD HC also reserves the right to cancel an upcoming payment or place a payment on hold, and practitioners will be notified of any such changes via email.

If a practitioner enrols in a practical course and they do not complete 100% of the online theory program at least 24-hrs before the practical course start date & time, they will not be allowed to attend the practical course.

If they enrol in the same practical course date and location (the same enrolment in the same practical course intake), there will be no refund for either course.

CPD HC takes no responsibility if a practitioner enrols in the incorrect Dry Needling course with respect to their primary qualification.

An enrolment can only be placed on hold or deferred for a maximum time of 12 months.

If the practical course has not been completed within 12 months of being placed On Hold, the enrolment will be cancelled and the practitioner will need to re-enrol and pay the full course fee.

Please note that if a practitioner enrols in a practical course more than 12 months after completing your online theory program, they will need to start the online theory program again from the beginning.

If a practitioner cannot complete the Advanced course due to failure to meet the safety standard of the Introductory course or for any other reason, the practitioner needs to successfully complete the Supplementary Intro practical course and the Advanced practical course within 12 months of the initial course enrolments.

A maximum of 2 transfers are allowed for any course enrolment. After that, the practitioner will need to re-enrol and pay the full course fee.

Practitioners are not permitted to enrol in more than one type of Dry Needling course at a time (ie: 2 DN Introductory courses on different dates), unless they are enrolling in a Supplementary Course (after not reaching the required safety standard).

If a practitioner enrols in the incorrect Dry Needling course with respect to their primary qualification, they will need to transfer their enrolment to the correct Dry Needling course at a later date, pay the relevant transfer fee and complete all modules of the relevant online theory program before attending the practical course.

According to the CPD HC Terms & Conditions:

It is the practitioner's responsibility to:

• Ensure they enrol & complete the correct Dry Needling course with respect to their primary qualification.
• No refund will be permitted for the initial Dry Needling course enrolment if a practitioner enrols in an incorrect course and wishes to complete the correct Dry Needling course at a later date (in this case Transfer Fees will apply).

Please click the Refund Terms & Conditions:

No refund will be permitted if a practitioner enrols in an incorrect course and wishes to complete the correct Dry Needling course (in this case Transfer Fees will apply).

The course payment must be paid in full if a practitioner's enrolment is On Hold and they wish to access the online theory modules.

A maximum of 2 practical course transfers and one On Hold transfer are allowed within 12 months from the enrolment date. 

An enrolment can only be held On Hold for a maximum of 12 months from the date of going On Hold.

The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within 12 months.

The payment can be made by logging into the practitioner's account and selecting 'My Invoices & Payments' under 'My Account.'

Once the payment has been processed, a practitioner can access the online theory modules.

They can also transfer their enrollment to a practical course by clicking on the 'Change My Course Date' link on the 'My Courses' page.

A maximum of 2 transfers are allowed to a practical course at a later date or to On Hold, within a maximum time of 12 months from the initial transfer date by the practitioner self-transferring or by CPD HC Admin. 

During this transfer process, please select the new practical course date and pay the Transfer fee (if applicable).

After transferring, the practitioner will receive a new Welcome email containing all the details for your upcoming practical course.

This email will also serve as confirmation of your enrollment in the course.

The Invoice can be downloaded by clicking 'My Invoice & Payments' under 'My Account'.

Please refer to the CPD HC Transfer Terms & Conditions & On Hold Terms & Conditions which will apply from April 1st 2024.

By checking/ticking the linked CPD HC Terms & Conditions checkbox on the checkout page before enrolling & making any payments, a practitioner agrees to allow payments for weekly, monthly and final payment course fee amounts to be auto-debited 3 weeks before the practical course start date, from their specified account.

A maximum of 2 practical course transfers and one On Hold transfer are allowed within 12 months from the enrolment date. 

An enrolment can only be held On Hold for a maximum of 12 months from the date of going On Hold.

The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within 12 months.

Practitioners who opt to enrol in a course with a $1 payment plan, and wish to cancel their enrolment & payment plan before the final scheduled auto-debit payment (3 weeks before the practical course starts), must inform CPD HC in writing at least 3 weeks before the course start date and before the payment has been auto-debited.

Failure to do so will result in the continuation of the auto-debit payment until the full payment has been made. No refund can be given once the payment has been auto-debited, the course date has passed or the enrolment has been placed On Hold (by CPD HC or the practitioner). No refund can be given.

If a practitioner fails to make a scheduled payment and fails to inform CPD HC in writing that they wish to cancel their enrolment, the scheduled payment/s will continue to be auto-debited until the full payment has been made. No refund can be given.

Practitioners who fail to make the auto-debited scheduled payment/s when the payments are due will result in the continuation of the auto-debit payment until the full payment has been made. No refund can be given.

If an enrolment is placed on hold for any reason by CPD HC or the practitioner, any remaining scheduled payments will continue to be auto-debited until the full payment has been made. No refund can be given.

No refund can be given once the payment has been auto-debited, the practical course date has passed or the enrolment has been placed On Hold (by CPD HC or the practitioner) or transferred to a practical course at a later date.

If an enrolment is placed on hold for any reason, any remaining scheduled payments will continue according to the payment schedule created when the practitioner initially enrolled in the chosen course.

A maximum of 2 practical course transfers and one On Hold transfer are allowed within 12 months from the enrolment date. 

An enrolment can only be held On Hold for a maximum of 12 months from the date of going On Hold.

The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within 12 months.

A practitioner can re-enrol and pay the full price if they wish to complete the course.

By checking/ticking the linked CPD HC Terms & Conditions checkbox on the checkout page before enrolling & making any payments, a practitioner agrees to allow weekly payment to be auto-debited until the final amount has been paid 3 weeks before the practical course start date, from their specified account.

No refunds can be given once an enrolment has been transferred to on hold or another practical course, by a practitioner or by CPD HC for ANY reason.

If an enrolment is placed On Hold by admin for any reason, the transfer fee to join a practical course at a later date will be $450, irrespective of the start date of the practical course.

If an enrolment is placed on hold for any reason, the remaining scheduled payments will continue.

*If a transfer fee is paid when going On Hold, no additional fee will be charged when transferring to a practical course at a later date.

However, if no fee is paid to go on hold, it will be applicable when transferring to a practical course.

The term "transfer" refers to moving from a practical course enrolment to on hold, and an enrolment from on hold to a practical course.

If a payment instalment is not made after three payment-due reminders and the practitioner does not communicate with CPD HC, the enrolment will be cancelled.

The maximum transfer fee of $450 will be charged to transfer from on hold to a practical course, regardless of when Admin places that enrolment on hold.

While on hold without the payment being made, practitioners will not have access to the online theory program.

After paying the course fees, a practitioner can either join a practical course, if a spot is available or transfer to another practical course after paying the transfer fees.

Transfer fees are non-refundable, and a maximum of 2 transfers and one on hold transfer are allowed.

After exceeding this transfer limit, a practitioner will need to re-enrol if they wish to complete the Dry Needling Course.

A maximum of 2 practical course transfers and one On Hold transfer are allowed within 12 months from the enrolment date. 

An enrolment can only be held On Hold for a maximum of 12 months from the date of going On Hold.

The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within 12 months.

Please note that once a practical course enrollment is put on hold for any reason, a course cancellation fee will equal 100% of the total course fee (with full course payment or payment plan) and no refund can be given.

An enrolment can be placed On Hold for a maximum period of no longer than 12 months from the date of going On Hold.

After this time, the enrolment will be cancelled if a practitioner has not completed the online theory & practical course. 

Transfer fees are non-refundable.

A maximum of 2 practical course transfers and one On Hold transfer are allowed within 12 months from the enrolment date. 

An enrolment can only be held On Hold for a maximum of 12 months from the date of going On Hold.

The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within 12 months.

While an enrolment is On Hold, access to the online theory modules will be available (as long as the full course fees have been paid or the scheduled payments continue) for a maximum of 12 months after which the enrolment will expire, and the practitioner will need to re-enrol.

Please note that once a practical course enrollment is put on hold for any reason, a course cancellation fee will equal 100% of the total course fee (with full course payment or payment plan) and no refund can be given.

CPD HC administrators reserve the right to put a practitioner's enrollment on hold for any reason without the practitioner's permission.

If an enrolment is placed On Hold by admin for any reason, the transfer fee to join a practical course at a later date will be $450, irrespective of the start date of the practical course.

CPD HC reserves the right to stop access to the online theory program.

An on-hold transfer fee will be charged every time an enrolment is put on hold. If a transfer fee is paid to go on hold, it will not be charged again when transferring to a practical course.

To regain access to the online theory program, the course payment must be paid in full.

Transfer & On Hold Terms & Conditions.

An enrolment can be placed on hold for up to a maximum period of 12 months from the date of going On Hold. The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within this time frame.

Transfer fees are non-refundable, and a maximum of 2 transfers are allowed. After exceeding this limit, a practitioner will need to re-enrol and pay the full course fee if they wish to complete the Dry Needling Course.

If an enrolment is placed On Hold by admin for any reason, the transfer fee to join a practical course at a later date will be $450, irrespective of the start date of the practical course.

If a practitioner enrols in a practical course with a payment plan and their enrolment is put on hold or they transfer to a course at a later date before paying the full price, the course price cannot be changed.

The price displayed and invoiced at the time of enrolment will be the price paid according to the chosen payment plan, regardless of any changes to the course price after joining a practical course from on hold.

Please note that if a practitioner transfers their enrolment to a practical course at a later date or puts the enrolment on hold, all course scheduled payments will continue according to the original payment plan, chosen at the time of enrolment.

Please be aware when an enrolment is placed On Hold by Admin, the Transfer fees to join a practical course at a later date will be $450, irrespective of the start date of the practical course.

*If a transfer fee is charged when going On Hold, no additional fee will be charged when transferring to a practical course at a later date.

However, if no fee is charged to go on hold, it will be applicable when transferring to a practical course.

An enrolment can be placed on hold for up to a maximum period of 12 months from the date of going On Hold.

A maximum of 2 practical course transfers and one On Hold transfer are allowed within 12 months from the enrolment date. 

An enrolment can only be held On Hold for a maximum of 12 months from the date of going On Hold.

The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within 12 months of going on hold.

In case a practitioner is unable to attend the practical course, they may choose to transfer to another practical course or put their enrollment on hold within 24 hours of informing CPD HC. However, if the practitioner fails to take any action or communicate within 24 hours, CPD HC reserves the right to put their enrollment on hold.

Please be aware when an enrolment is placed On Hold by admin for ANY reason, the transfer fee to join a practical course at a later date will be $450, irrespective of the start date of the practical course.

*If a transfer fee is charged when going On Hold, no additional fee will be charged when transferring to a practical course at a later date.

However, if no fee is charged to go on hold, it will be applicable when transferring to a practical course.

If CPD HC contacts a practitioner to confirm their attendance but does not receive a response after 2 attempts (via email or text), CPD HC may put the practitioner's practical course enrollment on hold, regardless of the time remaining until the practical course start date (unless the maximum number of transfers has been exceeded).

CPD HC reserves the right to put an enrollment on hold if the practitioner fails to confirm their attendance at least 5 days before the practical course commencement date/time.

Please note that if a practitioner or CPD HC transfers an enrollment to a later practical course or puts the enrolment on hold and then wishes to cancel the enrolment, a fee equivalent to 100% of the total course fee (with full payment or payment plan) will be charged.

Practitioners will be informed if their enrollment is put on hold. No refunds will be provided once an enrollment has been transferred or put on hold.

A practitioner will need to pay the Late Transfer Fee when joining a practical course at a later date.

If an enrolment is placed on hold for any reason, the remaining scheduled payments will continue.

CPD HC may place an enrolment On Hold for the following reasons:

• For safety reasons, CPD HC may place a practitioner's enrolment On Hold and reset their online theory program, if a practitioner completes the online modules 3x faster than the required rate, which could pose safety concerns for others attending the practical course, or when a practitioner fails to answer more than 30% of the online theory MCQ's within five attempts. 

Practitioners will need to start the theory modules from the beginning and complete the program in good faith according to the CPD HC Terms & Conditions.

• CPD HC may place a practitioner's enrolment On-Hold if a practitioner has not completed 100% of the online theory program at least 24 hours before the practical course commencement date (by Thursday 4pm for the Introductory Course and by Saturday 4pm for the Advanced course).

If a practitioner informs CPD HC that they cannot attend their scheduled practical course due to illness or unforeseen circumstances, they must either:

• Self-transfer to a practical course at a later date within 24-hrs of contacting CPD HC
• Let us know if they will be attending their scheduled practical course with 24-hrs.

Otherwise, their enrolment will be placed On Hold.

Placing an Enrolment On Hold:

If an enrolment is placed On Hold, by admin for any reason, a practitioner will need to pay the full course fee again to gain access to the theory modules and transfer to a course at a later date, irrespective of the start date of the practical course.

It is the practitioner's responsibility to contact CPD HC in writing before the practical course commencement date if they are unable to log in to start or complete their theory program. CPDHC is not responsible for a user's failure to complete the online theory program before joining the practical course.

An enrolment can be placed On Hold for a maximum of 12 months. If a practitioner has not completed the online theory and practical course within that time, the enrolment will be cancelled.

Practitioners will be notified if their enrolment is placed On Hold, and no refunds of course fees or transfer fees will be given once an enrolment has been Transferred or put On Hold.

If an enrolment is placed on hold for any reason, all scheduled remaining payments will continue.

If a practitioner is unable to attend a practical course, they may choose to either self-transfer to another course or put their enrollment on hold within 24 hours of notifying CPD HC.

Transfer fees will apply.

Failure to take either action or contact CPD HC within 24 hours may result in CPD HC placing the enrollment On Hold.

Please be aware that if an enrolment is placed On Hold by admin for any reason, a practitioner will need to pay the full course fee again to gain access to the theory modules and transfer to a course at a later date, irrespective of the start date of the practical course.

A maximum of 2 practical course transfers and one On Hold transfer are allowed within 12 months from the enrolment date. 

An enrolment can only be held On Hold for a maximum of 12 months from the date of going On Hold.

The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within 12 months of going on hold.

Please be aware when an enrolment is placed On Hold by admin for ANY reason, the Transfer fees to join a practical course at a later date will be $450, irrespective of the start date of the practical course.

*If a transfer fee is paid when going On Hold, no additional fee will be charged when transferring to a practical course at a later date.

However, if no fee is not paid to go On Hold, it will be applicable when transferring to a practical course.

If CPD HC contacts a practitioner to confirm their attendance but does not receive a response after 2 attempts (via email or text), CPD HC will put the practitioner's practical course enrollment on hold, regardless of the time remaining until the practical course starts.

CPD HC reserves the right to put an enrollment on hold if the practitioner fails to confirm their attendance at least 5 days before the practical course commencement date/time.

Transfer fees are non-refundable, and a maximum of 2 transfers and one On Hold transfer are allowed. After exceeding this limit, a practitioner will need to re-enrol and pay the full course price if they wish to complete the Dry Needling course.

For safety reasons, CPD HC may reset a practitioner's online theory program and place their practical course on hold if the practitioner progresses through the online theory modules at a rate three times faster than the required completion rate or takes more than five attempts to answer over 30% of the online theory MCQs.

If a practitioner's enrollment is placed on hold by admin for ANY Reason, they will be notified and will not be eligible to attend the practical course on Friday or Saturday.

All practitioners must complete 100% of the online theory modules at least 24 hours before attending the practical course.

CPD HC may place a practitioner's enrollment on hold if less than 100% of the online theory program has been completed has been completed 24 hours or less before the practical course commencement date.

If an enrolment is placed on hold for any reason, the remaining scheduled payments will continue.

Practitioners are responsible for contacting CPD HC in writing before the practical course commencement date, if they are unable to log in to start or complete their theory program. CPD HC is not responsible for a user's failure to log in to complete the online theory program before joining the practical course.

An enrolment can be placed on hold for a maximum of 12 months, after which time the enrollment will be cancelled if the practitioner has not completed the online theory and practical course. No refunds will be given once an enrollment has been placed on hold by CPD HC.

CPD HC may also place an enrollment on hold if a practitioner has not confirmed their attendance at least 5 days before the practical course commencement date/time. A $350 transfer fee will apply when joining a practical course at a later date.

A practitioner will need to pay the Late Transfer Fee when joining a practical course at a later date.

If a practitioner or CPD HC Admin transfers an enrollment to a practical course at a later date or puts their enrollment on hold, the payment plan instalments will continue according to the schedule chosen when first enrolling in the course.

A maximum of 2 practical course transfers and one On Hold transfer are allowed within 12 months from the enrolment date. 

An enrolment can only be placed On Hold for a maximum of 12 months from the date of going On Hold (this includes practitioner self-transferring or CPD HC admin transferring an enrolment from a scheduled practical course to on hold ).

The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within 12 months an enrolment going on hold.

If a practitioner would like to complete a course, they will need to re-enrol and pay the full course price.

Please note that once a practical course enrollment is put on hold for any reason (by any party being the practitioner or CPD HCV admin), a course cancellation fee will equal 100% of the total course fee (with full course payment or payment plan) and no refund can be given.

Transfer fees are non-refundable.

CPD HC administrators reserve the right to put a practitioner's enrollment on hold for any reason without the practitioner's permission.

CPD HC reserves the right to stop access to the online theory program.

If an enrolment is placed on hold for any reason, the remaining scheduled payments will continue.

If an enrolment is placed On Hold by admin for any reason, the transfer fee to join a practical course at a later date will be $450, irrespective of the start date of the practical course.

If CPD HC has not received a scheduled payment or confirmation of attendance after CPD HC communication with the practitioner 2 times (via email or text), or the online theory has not been completed at least 24 hours before the practical course start time, CPD HC reserves the right to put the enrollment on hold and stop access to the online theory modules.

If a practitioner informs CPD HC that they cannot attend the practical course, they must either self-transfer to another practical course or put their enrollment on hold within 24 hours of notifying CPD HC (unless the maximum number of transfers has already been exceeded).

If the practitioner fails to take action or contact CPD HC within 24 hours of the request, CPD HC retains the right to place their enrollment on hold.

An enrolment can be placed on hold for a maximum of 12 months from the date of going On Hold.

The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within this time frame.

Transfer fees are non-refundable, and a maximum of 2 transfers are allowed. 

While an enrolment is On Hold, access to the online theory modules will be available (as long as the full course fees have been paid or the scheduled payments continue) for a maximum of 12 months after which the enrolment will expire, and the practitioner will need to re-enrol.

Please be aware when an enrolment is placed On Hold by admin for ANY reason, the transfer fee to join a practical course at a later date will be $450, irrespective of the start date of the practical course.

*If a transfer fee is charged when going On Hold, no additional fee will be charged when transferring to a practical course at a later date.

However, if no fee is charged to go on hold, it will be applicable when transferring to a practical course.

The term "transfer" includes moving from a practical course to on hold or from on hold to a practical course.

It also includes moving from one course type to another (e.g., DN Intro to DN Advanced). On-hold transfer fee amounts depend on the number of days before the practical course commencement date.

An on-hold transfer fee will be charged every time an enrolment is put on hold. If a transfer fee is paid to go on hold, it will not be charged again when transferring to a practical course.

To regain access to the online theory program, a course fee and Transfer Fees will apply.

By accepting the CPD HC Terms & Conditions on the checkout page before enrolling & any payments have been made, practitioners agree to allow auto-debited weekly payment until the final payment has been made 3 weeks before the practical course start date.

A maximum of 2 practical course transfers and one On Hold transfer are allowed within 12 months from the enrolment date. 

An enrolment can only be held On Hold for a maximum of 12 months from the date of going On Hold.

The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within 12 months of the date of going on hold.

If an enrolment is placed On Hold by Admin for any reason, the transfer fee to join a practical course at a later date will be $450, irrespective of the start date of the practical course.

If an enrolment is placed on hold for any reason, any remaining scheduled payments will continue until the full payment has been made.

It is important to be aware that CPD HC reserves the right to place an enrollment On Hold if a practitioner's online theory program has not been started at least 5 days before the practical course commencement date and or less than 100% of the theory program has been completed at least 24-hrs before the practical course start time. 

If a practitioner fails to confirm their attendance after 2 reminders, CPD HC reserves the right to place an enrollment On Hold. 

An enrolment can be placed on hold for up to a maximum period of 12 months from the date of going On Hold.

The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within this time frame.

Transfer fees are non-refundable, and a maximum of 2 transfers are allowed.

If a practitioner or CPD HC Admin transfers an enrolment to a practical course at a later date or puts their enrolment on hold for any reason, they will continue to make payments according to the payment plan chosen during their initial enrolment.

Please be aware when an enrolment is placed On Hold by admin for ANY reason, the transfer fee to join a practical course at a later date will be $450, irrespective of the start date of the practical course.

*If a transfer fee is charged when going On Hold, no additional fee will be charged when transferring to a practical course at a later date.

However, if no fee is charged to go on hold, it will be applicable when transferring to a practical course.

No course refund can be given once an enrolment has been placed On Hold by a practitioner or by CPD HC Administration.

The term "transfer" includes moving from a practical course to On Hold, moving from On Hold to a practical course, and moving from one course type to another (e.g. DN Intro to DN Advanced or vice versa).

If a practitioner is unable to attend the practical course, they must notify CPD HC within 24 hours and may choose to self-transfer to another practical course or place their enrolment on hold.

If the practitioner fails to take either action or contact CPD HC within 24 hours, their course enrolment will be placed on hold and a $450 transfer fee will be charged to transfer from On Hold to a practical course.

CPD HC may place a practitioner's practical course enrolment on hold if they fail to respond to an attendance request after 2 contacts (email or text) regarding practical course attendance, regardless of the time before the practical course commencement. A $450 transfer fee will be charged.

CPD HC may also place an enrolment on hold if a practitioner has not confirmed their attendance at least 5 days before the practical course commencement date/time or if less than 50% of the online theory program has been completed 24 hours before the practical course commencement date/time.

Whilst an enrolment is on hold, payment plan instalments will continue as scheduled, and transfers to another practical course are subject to availability.

If a practitioner's enrolment is placed on hold, they must contact CPD HC to continue their online theory program. A transfer fee of $450 must be paid to regain access to the online theory and join a practical course.

If a practitioner wishes to cancel their course enrolment after transferring to a practical course at a later date, putting their practical course enrolment on hold, or having their enrolment suspended, they will be charged a fee equal to 100% of the total course fee (with full course payment or payment plan).

No refunds will be given once a course enrolment has been transferred or put on hold. It is important to note that CPD HC reserves the right to put an enrolment on hold if the theory program has not been completed at least 48 hours before the practical course commencement date.

Standard Transfer Fees apply from January 1st 2021

An enrolment can be placed on hold for up to a maximum period of 12 months from the date of going On Hold.

The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within this time frame.

Transfer fees are non-refundable, and a maximum of 2 transfers are allowed.

If an enrolment is placed On Hold by Admin for any reason, the transfer fee to join a practical course at a later date will be $450, irrespective of the start date of the practical course.

For safety reasons, CPD HC has the authority to reset a practitioner's online theory program and put their practical course enrollment On Hold under the following circumstances:

1. If a practitioner completes the online theory modules three times faster than the required completion rate, which poses a safety risk to others attending the practical course.

2. If a practitioner has attempted more than 30% of the online theory MCQ's five times or more.

If an enrolment is placed On Hold, a practitioner will not be permitted to attend the practical course on Friday or Saturday. Practitioners will be informed of any On Hold status and a $350 transfer fee will apply if they choose to attend a practical course at a later date.

To attend the practical course, all practitioners must complete 100% of the online theory modules at least 24 hours before the practical course begins (Thursday 4pm).

CPD HC Administration retains the right to place a practitioner's enrolment On-Hold if:

1. Less than 50% of the online theory program has been completed within 5 days of the practical course commencement date (Friday 4pm).

2. Less than 100% of the online theory program has been completed within 24 hours of the practical course commencement date (by Thursday 4pm).

If CPD HC places an enrolment on hold for any of the above reasons, no course refunds will be given.

Practitioners who are on hold will have access to the online theory modules for a maximum of 12 months and will be required to start the program from the beginning and complete it in good faith as per the CPD HC Terms & Conditions (unless course fees are due).

Scheduled payments will continue according to the payment choice made when enrolling in the course.

It is the practitioner's responsibility to notify CPD HC at least 4 weeks before the practical course commencement date if they are unable to log in and start their theory program (or at any time if enrolment is less than 4 weeks before the start date).

CPD HC is not responsible for any user's inability to complete the online theory program before joining the practical course.

Please be aware when an enrolment is placed On Hold by admin, the tranfer fee to join a practical course at a later date will be $450, irrespective of the start date of the practical course.

*If a transfer fee is charged when going On Hold, no additional fee will be charged when transferring to a practical course at a later date.

However, if no fee is charged to go on hold, it will be applicable when transferring to a practical course.

Transfer fees are based on the date & time of the transfer before the practical course commencement date & time (unless Admin places an enrolment on hold due to unpaid course fees).

A maximum of 2 practical course transfers and one On Hold transfer are allowed within 12 months from the enrolment date. 

An enrolment can only be held On Hold for a maximum of 12 months from the date of going On Hold.

The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within 12 months.

Transfer fees are applicable each time a practitioner transfers to a practical course at a later date or to *On Hold.

Please be aware of the following standard transfer fees when transferring to a practical course scheduled for a later date on placing an enrolment on hold.

• If the transfer occurs 21 days or more before the practical course commencement date, a $125 transfer fee will be charged.
• If the transfer occurs less than 20 days before the practical course commencement date, a transfer fee of $350 will be charged.
• If CPD HC transfers an enrolment to On Hold, a $450 transfer fee will apply when a practitioner wishes to transfer to a practical course.
• No refunds or course transfers are permitted if a practitioner fails to attend the practical course.

Please Note:

Scheduled payments will continue according to the payment choice made when enrolling in the course until the full payment has been made.

If payments cease, access to the online theory also ceases.

If an enrolment is placed On Hold by admin for any reason, the transfer fee to join a practical course at a later date will be $450, irrespective of the start date of the practical course.

*If a transfer fee is charged when going On Hold, no additional fee will be charged when transferring to a practical course at a later date.

However, if no fee is charged to go on hold, it will be applicable when transferring to a practical course.

Enrollments can be placed on hold for up to a maximum period of 12 months from the date of going On Hold.

The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within this time frame.

Please note that if a practitioner or CPD HC Admin transfers an enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled according to the chosen payment plan when first enrolling in a course.

If payments cease, access to the online theory will also cease.

The term 'transfer' refers to moving from a practical course to On Hold and moving from On Hold to a practical course.

If a practitioner wants to transfer their enrollment for any reason, including illness unfortunately the standard transfer fees apply.

If a practitioner does not attend the practical course they are enrolled in or have no communication with CPD HC before practical course commencement, their enrolment will be automatically placed On Hold, and they will be charged $450 to transfer to a practical course at a later date, irrespective of the start date of the practical course.

CPD HC reserves the right to place an enrolment on hold if less than 100% of the online theory program has been completed 24 hours before the practical course commencement date/time.

Transfer fees are non-refundable, and a maximum of 2 transfers and one On Hold transfer are allowed. 

Please note that if a practitioner or CPD HC Admin transfers an enrollment to a practical course at a later date, puts their enrollment on hold, and subsequently wishes to cancel their course enrollment, a fee equal to 100% of the total course fee will be charged (applies to both full course payment and payment plans).

Transfer fees are non-refundable.

Important Information about the Online Theory Program

How is the online theory content presented?

*The online theory content is presented as learning modules. Each module contains different types of learning tasks:

• Video presentations with sound, images, and narration transcripts that can be downloaded
• Quizzes that help you review the essential information within the relevant module
• Recommended Practice Exercises based on the essential skills you will need to learn in preparation for your practical course
• Checklists that ensure you have practised the critical skills and learned essential information in preparation for your practical course
• Video Homework (Optional) is an opportunity for you to upload a video of your safe needling practice, using an alternate needle. If you decide to complete this optional exercise, you will receive feedback on your video which will help you fine-tune your practical skills

*The online theory modules are customised according to your Dry Needling course's most relevant information and your profession. The above list covers all the possible types of content tasks but does not necessarily represent every Dry Needling course online theory content.

As with any learning task, there is always "MUST KNOW" and "NICE TO KNOW" information, your online theory is no different.

 The "MUST KNOW" content is listed under the MANDATORY MODULES SECTION. 

You must complete all mandatory tasks to ensure you are well prepared for the practical course.

• Download the Practical Course Downloads (Practical Course Handout & Muscle Safety Grid)
• Watch the video content
• Complete all multiple-choice quizzes
• Tick all the checkbox items on the Checklists page

Please ensure you watch, in full, the following videos:

• Navigating Your Online Theory
• What is Mandatory & Non-Mandatory Content?

These videos explain how the content is arranged and the operating features of the online theory platform. 

You must complete all the mandatory tasks to record that you have completed your online theory. You can see your progress using the Progress Bar at the top of your screen.

The progress bar records the completion of mandatory and non-mandatory tasks.

The "NICE TO KNOW" content is listed under the NON-MANDATORY MODULES SECTION.

Once you've completed the Mandatory content, we recommend that you review the Non-Mandatory Practical Course Video Training modules which are specific to your course.

Online Theory Access:

Practitioners have full access to the online theory content until the Practical Course end date.

To review the theory & practical technique videos following completion of the Practical Course, practitioners can join the CPD Health Courses Dry Needling Video Training site.

Once you successfully complete your practical course, you will receive an email containing a certificate of completion for the mandatory hours and practical course you've attended. If you have completed any non-mandatory hours, you'll also receive a certificate that reflects the number of non-mandatory modules you've completed. You must successfully complete the practical course to receive your certificates of completion.

For safety reasons, CPD HC reserves the right to place a practitioner's practical course On Hold due to the following:

• If a practitioner takes less than 30% of the allocated time to complete 100% of the online theory modules.
• If a practitioner has taken more than 5 attempts to answer more than 30% of the online theory MCQ's.

A $350 Transfer fee will apply when joining a practical course at a later date.

The course payment must be paid in full if a practitioner's enrolment is On Hold and they wish to access the online theory modules.

The payment can be made by logging into the practitioner's account and selecting 'My Invoices & Payments' under 'My Account.'

Once the payment has been processed, a practitioner can access the online theory modules.

They can also transfer their enrollment by clicking on the 'Change My Course Date' link on the 'My Courses' page.

A maximum of 2 transfers are allowed to a practical course at a later date or to On Hold, within a maximum time of 12 months from the initial transfer date by the practitioner self-transferring or by CPD HC Admin. 

During this transfer process, please select the new practical course date and pay the Transfer fee (if applicable).

After transferring, the practitioner will receive a new Welcome email containing all the details for your upcoming practical course.

This email will also serve as confirmation of your enrollment in the course.

The Invoice cabn be downloaded  by clicking 'My Invoice & Payments' under 'My Account'.

Please refer to the CPD HC Transfer Terms & Conditions & On Hold Terms & Conditions which will apply to all enrolments after Dec 31st 2020.

CPD HC may place an enrolment On Hold for the following reasons:

• For safety reasons, CPD HC may place a practitioner's enrolment On Hold and reset their online theory program, if a practitioner completes the online modules 3x faster than the required rate, which could pose safety concerns for others attending the practical course, or when a practitioner fails to answer more than 30% of the online theory MCQ's within five attempts. 

Practitioners will need to start the theory modules from the beginning and complete the program in good faith according to the CPD HC Terms & Conditions.

• CPD HC may place a practitioner's enrolment On-Hold if a practitioner has not completed 100% of the online theory program at least 24 hours before the practical course commencement date (by Thursday 4pm for the Introductory Course and by Saturday 4pm for the Advanced course).

If a practitioner informs CPD HC that they cannot attend their scheduled practical course due to illness or unforeseen circumstances, they must either:

• Self-transfer to a practical course at a later date within 24-hrs of contacting CPD HC
• Let us know if they will be attending their scheduled practical course with 24-hrs.

Otherwise, their enrolment will be placed On Hold.

Placing an Enrolment On Hold:

If an enrolment is placed On Hold, by admin for any reason, a practitioner will need to pay the full course fee again to gain access to the theory modules and transfer to a course at a later date, irrespective of the start date of the practical course.

It is the practitioner's responsibility to contact CPD HC in writing before the practical course commencement date if they are unable to log in to start or complete their theory program. CPDHC is not responsible for a user's failure to complete the online theory program before joining the practical course.

An enrolment can be placed On Hold for a maximum of 12 months. If a practitioner has not completed the online theory and practical course within that time, the enrolment will be cancelled.

Practitioners will be notified if their enrolment is placed On Hold, and no refunds of course fees or transfer fees will be given once an enrolment has been Transferred or put On Hold.

If an enrolment is placed on hold for any reason, all scheduled remaining payments will continue.

An enrolment can be placed on hold for up to a maximum period of 12 months from the date of going On Hold. The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within this time frame.

Changes to the Online Theory Program:

CPD Health Courses reserves the right to modify, adjust, amend, and upgrade the online theory program without prior notice.

Resetting the Online Theory Program:

For safety reasons, CPD HC may reset a practitioner's Online Theory Program at any time due to the following reasons:

• A practitioner progresses through the online theory modules three times faster or more than the required completion rate at any time, posing safety concerns for others attending the practical course.
• A practitioner takes more than five attempts to answer more than 30% of the online theory MCQ's.

If the Online Theory Program is reset, the practitioner will need to begin the online theory program again.

Completing the Theory Modules:

CPD HC Admin has the right to put a practitioner's enrolment On-Hold if:

• Less than 50% of the online theory program is completed 5 days or less before the practical course commencement date (Friday 4 pm).
• Less than 100% of the online theory program is completed 24 hours or less before the practical course commencement date (Thursday 4 pm).

Please be aware when an enrolment is placed On Hold by admin for ANY reason, the transfer fees to join a practical course at a later date will be $450, irrespective of the start date of the practical course.

*If a transfer fee is charged when going On Hold, no additional fee will be charged when transferring to a practical course at a later date.

However, if no fee is charged to go on hold, it will be applicable when transferring to a practical course.

The practitioner must start the Online Theory Modules from the beginning and complete the program in good faith according to the CPD HC Terms & Conditions. If this condition is not met, CPD HC reserves the right to reset the Online Theory Program again with an additional fee of $100.

Please note that it is the responsibility of the practitioner to notify CPD HC in writing before the practical course commencement date if they are unable to log in to start or complete their theory program. CPD HC is not responsible for the practitioner's failure to complete the online theory program before joining the practical course.

On-Hold Information:

An enrolment can be placed On Hold for a maximum of 12 months in total. If a practitioner has not completed the online theory and practical course within this time, the enrolment will be cancelled. Practitioners will be notified if their enrolment is placed on hold. No refunds will be given once an enrolment has been transferred or put On Hold.

If an enrolment is placed on hold for any reason, any scheduled remaining payments will continue.

To ensure safety, CPD HC monitors practitioners' online theory progress for the following reasons:

1. A practitioner completes the online theory modules three times faster than the required completion rate, which could pose safety concerns for others attending the practical course.
2. A practitioner requires more than 5 attempts to answer over 30% of the online theory MCQs.

If a practitioner clicks through the modules in order to finish the program quickly, the online theory program may be re-set to the start and the practitioner must complete the theory program again before attending the practical course.

Monitoring the Online Theory:

This is to clarify the reasons for our close monitoring of the online theory component.

Dry Needling is a procedure that involves invasive techniques, and at CPD HC, our foremost priority is to offer a course that upholds the highest safety standards, both in the online theory and practical course.

This commitment is driven by our dedication to ensuring the safety of every practitioner, including yourself.

Our system is designed to automatically flag any online theory activity that appears to be progressing at a rate significantly faster than the average completion time, which is a vital part of our quality assurance.

As per the requirements of Professional Associations and Professional Indemnity Insurance, in order to become a qualified Dry Needling Therapist, all practitioners are obliged to successfully complete the online theory program in good faith.

For the accreditation of our courses by Professional Associations, CPD HC must ensure that each practitioner who undertakes the online theory program does so in good faith. 

This is necessary to receive a Certificate of Completion, which specifies the number of training hours completed successfully.

This meticulous oversight ensures the integrity of our training and accreditation processes.

Placing an Enrolment On Hold:

CPD HC Admin may place a practitioner's enrolment On-Hold for the following reasons:

• A practitioner completes the online theory modules three times faster than the required completion rate, which could pose safety concerns for others attending the practical course.
• A practitioner requires more than 5 attempts to answer over 30% of the online theory MCQs.
• A practitioner has not completed 100% of the online theory program at least 24 hours before the practical course commencement date (by Thursday 4pm for the Introductory Course and by Saturday 4pm for the Advanced course).

If an enrolment is placed On Hold, by admin for any reason, a practitioner will need to pay the full course fee again to gain access to the theory modules and transfer to a course at a later date, irrespective of the start date of the practical course.

It is the practitioner's responsibility to contact CPD HC in writing before the practical course commencement date if they are unable to log in to start or complete their theory program. CPDHC is not responsible for a user's failure to complete the online theory program before joining the practical course.

An enrolment can be placed On Hold for a maximum of 12 months. If a practitioner has not completed the online theory and practical course within that time, the enrolment will be cancelled.

Practitioners will be notified if their enrolment is placed On Hold, and no refunds will be given once an enrolment has been Transferred or put On Hold.

If an enrolment is placed on hold for any reason, any scheduled remaining payments will continue.

To ensure safety and adherence to its policies, CPD HC has certain requirements for practitioners completing the online theory modules and attending practical courses.

If less than 50% of the online theory program has been completed within 5 days or less before the practical course commencement date (Friday 4 pm), or less than 100% has been completed within 24 hours or less before the practical course commencement date (by Thursday 4 pm), CPD HC reserves the right to place the practitioner's enrollment On-Hold.

The practitioner will need to restart the Theory Modules from the beginning and complete the program in good faith according to the CPD HC Terms & Conditions.

Furthermore, CPD HC may place a practitioner's practical course On Hold if the practitioner progresses through the online theory modules three times faster than the required completion rate or if the practitioner has taken more than 5 attempts to answer more than 30% of the online theory MCQs.

If a practitioner wants to join a practical course at a later date, a $350 transfer fee will apply.

It is the responsibility of the practitioner to contact CPD HC in writing at least 4 weeks before the practical course commencement date if they are unable to log in to start or complete their theory program. CPD HC takes no responsibility for a user's failure to complete the online theory program before joining the practical course.

To attend a CPD HC Dry Needling Course, it is mandatory that all practitioners have completed 100% of the online theory modules at least 24 hours before the practical course. Failure to do so may result in CPD HC Admin placing the enrollment on hold.

If a practitioner is unable to complete 100% of the online theory before attending the practical course, they can self-transfer their enrolment to a course at a later date (transfer fees apply).

Additionally, CPD HC reserves the right to place a practitioner's practical course on hold if the practitioner does not complete the theory in time to attend the practical course or completes the online theory modules at a rate that poses safety concerns for others attending the practical course (or has taken more than five attempts to answer more than 30% of the online theory MCQs).

A transfer fee of $350 applies if the practitioner self-transfers to a practical course before their scheduled practical course start date.

If CPD HC transfers an enrolment to On Hold because the practitioner does not self-transfer before the practical course start date and time, a $450 transfer fee will apply when a practitioner wishes to transfer from On Hold to a practical course.

Practitioners are responsible for contacting CPD HC in writing if they are unable to log in to start or complete their theory program before the practical course commencement date. CPDHC does not take responsibility for a user's failure to complete the online theory program before joining the practical course.

It is important to note that if a practitioner or CPD HC transfers an enrollment to a practical course at a later date or puts their enrollment on hold, all scheduled course payments will continue according to the payment plan chosen when first enrolling in the course.

It is the responsibilty of the practitioner to contact CPD HC in writing before the practical course commencement date, if they're unable to log in to start or complete their theory program.

CPDHC takes no responsibility for the failure of a user to be unable to complete the online theory program before joining the practical course.

Please click HERE for the most likely causes of Online Theory issues.

Recommended Browser:

• You may not be using our recommended browser. Please use Chrome to access & complete your online theory. Here's the CPD HC website URL: http://www.cpdhealthcourses.com/index/ 

Internet Speed 

• Your internet speed is slow. To be able to view all the module slides, listen to the voiceovers & watch the video content you need a moderate to fast internet speed. Your download speed should be at least 3-5 Megabits per second. You can check your internet speed by Here. If your internet speed is less than our recommendation you should try and connect to a faster network eg home/work/friend/library/university/college. Another reason could be that you're connecting to the internet using a wireless connection. A wireless connection is significantly slower than a direct connection using a LAN cable to your modem.

Recommended Devices

• The online theory program is compatible to use with an iPad, a Windows tablet, laptop or desktop computer.
• Please ensure you have performed a software update.

Clearing Your Cache

• Your browser may still use old files which can cause display or access problems. Clearing your browser cache may help our applications run better on your computer. To clear your cache please follow these instructions: Refresh your cache on a Windows Device or Mac.

Multiple Devices

• You can use more than one device to complete your online theory eg. Start on your desktop while at work then continue to work on the theory modules using your laptop at home. However, you should make sure that you exit the program window every time you complete a Module or intend to continue working on another device using the "Exit" button.

Logging Out/In

• In some cases, the information that goes from your computer back to our servers may get interrupted. This might cause the system to crash and require a restart. Logging out, and then back in again of your program may resolve this issue. You may also wish to shut down your computer and restart as well.

Please ensure you've tried all these solutions and feel free to get back to us with any more issues. 99% of issues are resolved by trying the solutions above.

The online theory program provided by CPD Health Courses is subject to change, alteration, amendment, and updating without prior notice.

If a practitioner's enrollment has been placed on hold, and they have not accessed the theory content for 12 months or more, their theory program will be automatically updated to the latest version without prior notice. CPD HC reserves the right to require the practitioner to start and complete the updated theory program before joining the practical course.

Please note that any progress made on the previous version of the theory program will not be credited, and the practitioner must complete the most recent version to be eligible to attend a practical course.

An enrolment can be placed on hold for up to a maximum period of 2 years from the date of going On Hold. The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within this time frame.

By checking/ticking the linked CPD HC Terms & Conditions checkbox on the checkout page before enrolling & making any payments, a practitioner agrees to allow payments for weekly, monthly and final payment course fee amounts to be auto-debited 3 weeks before the practical course start date, from their specified account.

Practitioners who opt to enrol in a course with a $1 payment plan, and wish to cancel their enrolment & payment plan before the final scheduled auto-debit payment (3 weeks before the practical course starts), must inform CPD HC in writing at least 3 weeks before the course start date and before the payment has been auto-debited.

If a practitioner pays a $1 deposit and decides to cancel their enrollment & payment plan before the full fee has been debited, a $100 cancellation fee will apply regardless of whether they have accessed the online theory program or not. The cancellation fee will be deducted from the account used for the initial deposit.

Failure to inform CPD HC about course cancellation in writing at least 3 weeks before the course start date, will result in the continuation of the auto-debit payment until the full payment has been made. No refund can be given once the payment has been auto-debited, the course date has passed or the enrolment has been placed On Hold (by CPD HC or the practitioner).

If a practitioner fails to make an auto-debited scheduled payment when the payment is due and fails to inform CPD HC in writing that they wish to cancel their enrolment, the scheduled payment/s will continue to be auto-debited until the full payment has been made. No refund can be given.

If an enrolment is placed on hold for ANY reason by CPD HC or the practitioner, any remaining scheduled payments will continue to be auto-debited until the full payment has been made. No refund can be given.

No refund can be given once a payment has been auto-debited, the practical course date has passed or the enrolment has been placed On Hold (by CPD HC or the practitioner) or transferred to a practical course at a later date.

By checking/ticking the linked CPD HC Terms & Conditions checkbox on the checkout page before enrolling & making any payments, a practitioner agrees to allow payments for weekly, monthly and final payment course fee amounts to be auto-debited 3 weeks before the practical course start date, from their specified account.

If a practitioner has paid the full course fee, hasn't accessed the online theory program and has informed CPD HC in writing within 5 days of enrollment, they will receive a refund minus a $50 admin fee.

After 5 days, refunds will be given according to the CPD HC Refund Terms & Conditions.

Payment plans and cancellation fees:

No refund can be given if the full course fee has not been received when requesting a refund, regardless of the number of days the request is made before the practical course commencement date.

• If they contact CPD HC in writing 5 days or less after enrolment and have not accessed the online theory program, their enrollment and scheduled payments will be cancelled with no further action required.
• If they contact CPD HC in writing AFTER 5 days of enrolling and have not accessed the online theory program, a $100 cancellation fee will be charged.
• If they have accessed the online theory program at any time after enrollment, a $100 cancellation fee will be charged.
• Practitioners who opt to enrol in a course with a $1 payment plan, and wish to cancel their enrolment before the final scheduled auto-debit payment - No refund can be given
• Failure to contact CPD HC about non-attendance at the practical course will result in the continuation of the auto-debited payment on the scheduled date and thereafter.
• No refunds can be given after a scheduled payment has been received by CPD HC.

In that case, they will incur a $100 cancellation fee, irrespective of whether they accessed the online theory program or not.

The $100 cancellation fee will be deducted from the account used for the initial deposit.

If a practitioner wishes to cancel their enrollment they must notify CPD HC in writing. Refunds will be made according to the Refund Terms & Conditions.

Practitioners who opt to enrol in a course with a $1 payment plan, and wish to cancel their enrolment & payment plan before the final scheduled auto-debit payment (3 weeks before the practical course starts), must inform CPD HC in writing at least 3 weeks before the course start date and before the final payment is auto-debited.

Failure to do so will result in the continuation of the auto-debit payment until the full payment has been made. No refund can be given once the payment has been auto-debited, the course date has passed or the enrolment has been placed On Hold (by CPD HC or the practitioner).

The offer of a $1 payment plan is valid only once.

If a practitioner enrols in a course with a payment plan of $1:

• With the final payment due three weeks before the practical course commencement date, and they cancel their enrollment before the final payment, they will be unable to enrol in a course with a payment plan at a later date. They will have to pay the full amount at the time of enrollment.
• And then fails to make the final payment on the scheduled date for any reason, they will be unable to enrol in a course with a payment plan at a later date.
• And then places their enrolment On Hold but they never attend a practical course, or their enrolment is orphaned for any reason by CPD HC, they will be unable to enrol in a course with a payment plan at a later date.

If a practitioner wishes to enrol in a practical course for the second time after cancelling their first enrollment as above, they will have to pay the full amount at the time of their second enrollment.

Please note that if a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled according to the payment plan chosen during the first enrollment in the course.

No refunds can be given once an enrolment has been transferred. 

If a practitioner enrolls in a practical course with a $1 payment plan and their enrollment is put on hold or transferred to a different course before paying the full course price, the price of the course cannot be changed, regardless of any updates or changes to the course structure.

The course price at the time of enrollment will remain the same and will be automatically debited according to the chosen payment plan.

No refunds will be given for any difference in course prices.

Please note that if a practitioner transfers their enrollment to a different course or puts their enrollment on hold, all course payments will continue to be scheduled according to the original payment plan chosen at the time of enrollment.

Please note that if a practitioner chooses to transfer their enrollment to a later practical course or puts their enrollment on hold, all course payments will continue as originally scheduled based on the payment plan selected at the time of enrollment.

If the scheduled payments cease, access to the online theory will also cease.

If a practitioner has chosen to defer the balance until three weeks before the initial practical course date, the final payment will be automatically debited from the credit card account provided when making the initial payment. 

By checking/ticking the linked CPD HC Terms & Conditions checkbox on the checkout page before enrolling & making any payments, a practitioner agrees to allow payments for weekly, monthly and final payment course fee amounts to be auto-debited 3 weeks before the practical course start date, from their specified account.

If a practitioner needs to change the account details for the final payment, they can do so by logging in and clicking on "My Saved Credit Card" under "My Account." In the event of a refund request, any eligible refund will be made to the account used for the initial course payment. Practitioners are responsible for notifying CPD HC of any changes to their account details and specifying a different account for the refund if desired before the refund is processed.

All course fees are quoted in Australian Dollars (AUD) and are inclusive of GST. Payments must be made in AUD and can be made via credit or debit card through the CPDHC website using Stripe. CPDHC does not store any credit card details and cannot be held responsible for any credit card payment issues caused by fraud or misuse.

After payment, a Stripe receipt will be sent via email, and a booking confirmation will follow. Access to the online theory program will be granted once full payment has been received unless a payment plan has been set up. Course fees must be paid in full before participation in the practical course, including any payment plan payments.

Please note that CPD HC is not responsible for any issues related to a practitioner's inability to log in to their online theory program. If a practitioner is unable to log in to begin their theory program, they must notify CPD HC as soon ASAP before the practical course commencement date using the Contact Us form or the mobile number on the website's home page.

No refunds will be given if a practitioner is unable to log in to complete the online theory program before attending the practical course.

With regard to an enrolment transfer fee due to failure to log in to complete the online theory: 

CPD HC takes no responsibility for a user's failure to log in to complete the online theory program before attending the practical course.

Standard Transfer Fees will be charged if an enrolment is placed on hold or an enrolment is transferred to a practical course at a later date, by either the practitioner or CPD HC administration due to failure to log in to complete the online theory program at least 24-hrs before attending the practical course. 

Practitioners must successfully complete all online theory modules before attending the practical course. Completion is mandatory and practitioners must allocate enough time to complete the program before attending the practical course.

If an enrolment is placed on hold for any reason, any remaining scheduled payments will continue according to the payment schedule created when the practitioner initially enrolled in the chosen course.

By checking/ticking the linked CPD HC Terms & Conditions checkbox on the checkout page before enrolling & making any payments, a practitioner agrees to allow payments for weekly, monthly and final payment course fee amounts to be auto-debited 3 weeks before the practical course start date, from their specified account.

No refunds can be given once an enrolment has been transferred to on hold by a practitioner or by CPD HC for ANY reason.

By checking/ticking the linked CPD HC Terms & Conditions checkbox on the checkout page before enrolling & making any payments, a practitioner agrees to allow weekly payments and final payment course fee amounts to be auto-debited 3 weeks before the practical course start date, from their specified account.

If a practitioner has accessed the online theory program at any time after enrollment, no refund can be given.

If a practitioner contacts CPD HC within 5 days of enrollment, in writing, and has not accessed the online theory program, a refund will be granted minus a $100 administration fee, provided they have paid the full course fee.

• If a practitioner contacts CPD HC in writing 5 days or less after enrolment and has not accessed the online theory program, their enrollment and scheduled payments will be cancelled with no further action required.
• If a practitioner has accessed the online theory program at any time after enrollment, no refund can be given.
• Refunds beyond the 5-day period will follow the CPD HC Refund Terms & Conditions (If a practitioner has not accessed the online theory program).

If a practitioner pays a $1 deposit and decides to cancel their enrollment & payment plan before the full fee has been debited, a $100 cancellation fee will apply regardless of whether they have accessed the online theory program or not.

The cancellation fee will be deducted from the account used for the initial deposit.

If a practitioner wishes to cancel their enrollment they must notify CPD HC in writing. Refunds will be made according to the Refund Terms & Conditions.

Practitioners who fail to make the auto-debited scheduled payment/s when the scheduled payments are due will result in the continuation of the auto-debit payment until the full payment has been made.

Practitioners who opt to enrol in a course with a $1 payment plan, and wish to cancel their enrolment & payment plan before the final scheduled auto-debit payment (3 weeks before the practical course starts), must inform CPD HC in writing at least 3 weeks before the course start date and before the scheduled payment has been auto-debited.

Failure to do so will result in the continuation of the auto-debit payment until the full payment has been made. No refund can be given once the payment has been auto-debited, the course date has passed or the enrolment has been placed On Hold (by CPD HC or the practitioner).

If a practitioner enrols in a practical course with a payment plan and their enrollment is put on hold or transferred to a course at a later date before paying the total price, the price of the course cannot be changed. The payment plan payments will continue according to the scheduled dates chosen by the practitioner when first enrolling in the course.

The initial course price at the time of enrollment will be the price that's automatically debited according to the payment plan chosen.

It is important to note that if a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled according to the payment plan chosen when first enrolling in the course.

By checking/ticking the linked CPD HC Terms & Conditions checkbox on the checkout page before enrolling & making any payments, a practitioner agrees to allow payments for weekly, monthly and final payment course fee amounts to be auto-debited 3 weeks before the practical course start date, from their specified account.

Early-bird Discount:

If a practitioner opts to receive the early bird discount on the checkout page, the entire amount must be paid on the day & time of enrolment, which will be more than 3 weeks before the practical course start date.

Choosing the $1 payment plan disqualifies practitioners from utilising the early bird discount, even if the full amount is paid more than 3 weeks before the practical course starts.

Note that if a practitioner decides to transfer their enrollment to a practical course at a later date or place their enrolment on hold, all course payments will proceed as planned, based on the chosen payment plan at the time of initial enrollment.

On Hold Fees and Deadlines:

If you have a payment plan, your payment schedule will continue while your enrollment is on hold.

Scheduled Payment Plan Fees:

If a payment has been scheduled and automatically debited on the scheduled date, and a practitioner then puts their enrollment on hold after the scheduled payment has been debited, the payment cannot be refunded.

The course payment will automatically carry over to the practical course that the practitioner transfers to at a later date.

Please Note that an enrolment can be kept On Hold for a maximum of 12 months from the date of transfer.

However, if a practitioner puts their practical course enrollment On Hold and then later wishes to cancel their course enrollment, a fee equal to 100% of the total course fee (with full course payment or payment plan) will be charged.

Payment Plan:

To defer the balance until three weeks before the practical course commencement date, practitioners must pay an initial amount upon enrollment, and the final payment will be automatically debited from the credit card account used for the initial payment, three weeks before the practical course commencement date.

By agreeing to CPD HC Terms & Conditions, practitioners consent to have payments automatically debited from the same account used for the initial payment, including weekly payments or the final payment.

By checking/ticking the linked CPD HC Terms & Conditions checkbox on the checkout page before enrolling & making any payments, a practitioner agrees to allow weekly auto-payments or the final payment to be auto-debited 3 weeks before the practical course start date, from their specified account.

Practitioners can update their account details for automatic debits by logging in and clicking "My Saved Credit Card" under "My Account."

Refunds, if requested, will be issued to the account used for the initial course payment. If practitioners wish to receive their refund in a different account, they must inform CPD HC of any account changes before the refund request is processed. All course fees are quoted in AUD and include GST.

Payments must be made in AUD, and payments are processed through the CPDHC website using Stripe. CPDHC does not hold any credit card information, and practitioners are responsible for any credit card issues related to misuse or fraud.

Practitioners will receive a Stripe receipt via email after payment, and a booking confirmation email will be sent as well. Access to the online theory program is granted only after full payment is received, unless a payment plan is established.

All course fees, including payment plans, must be paid in full before participation in the practical course.

If an enrolment is placed on hold for any reason, any remaining scheduled payments will continue according to the payment schedule created when the practitioner initially enrolled in the chosen course.

By checking/ticking the linked CPD HC Terms & Conditions checkbox on the checkout page before enrolling & making any payments, a practitioner agrees to allow payments for weekly and the final payment course fee amounts to be auto-debited 3 weeks before the practical course start date, from their specified account.

No refunds can be given once an enrolment has been transferred to on hold by a practitioner or by CPD HC for ANY reason.

The course payment must be paid in full if a practitioner's enrolment is On Hold and they wish to access the online theory modules.

The payment can be made by logging into the practitioner's account and selecting 'My Invoices & Payments' under 'My Account.'

Once the payment has been processed, a practitioner can access the online theory modules.

They can also transfer their enrollment by clicking on the 'Change My Course Date' link on the 'My Courses' page.

A maximum of 2 transfers are allowed to a practical course at a later date or to On Hold, within a maximum time of 12 months from the initial transfer date by the practitioner self-transferring or by CPD HC Admin. 

During this transfer process, please select the new practical course date and pay the Transfer fee (if applicable).

After transferring, the practitioner will receive a new Welcome email containing all the details for your upcoming practical course.

This email will also serve as confirmation of your enrollment in the course.

The Invoice cabn be downloaded  by clicking 'My Invoice & Payments' under 'My Account'.

Please refer to the CPD HC Transfer Terms & Conditions & On Hold Terms & Conditions which will apply to all enrolments after Dec 31st 2020.

CPD HC is not responsible for monitoring auto-debited payments.

By accepting the CPD HC Terms & Conditions on the checkout page (ticking the linked Terms & Conditions tick box) before enrolling & any payments have been made, practitioners agree to allow auto-debited payments for weekly, monthly and final payment amounts 3 weeks before the practical course start date.

Payment Plans: Final course payments are scheduled to be auto-debited 3 weeks before the practical course start date.

It is the practitioner's responsibility to notify CPD HC at least 3 weeks in advance if they wish to cancel their enrolment, payment plan or change the auto-payment date of their payment plan.

CPD HC reserves the right to cancel an enrolment if the payment has not been received after 1 reminder email and / or the practitioner has not contacted us within 2 days of the first failed payment. Scheduled payments will continue to be auto-debited until the full payment has been made. No refund can be given once any payment has been missed.

Practitioners who opt to enrol in a course with a $1 payment plan, and wish to cancel their enrolment & payment plan before the final scheduled auto-debit payment (3 weeks before the practical course starts), must inform CPD HC in writing at least 3 weeks before the course start date and before the payment has been auto-debited.

A $100 course cancellation fee will be charged.

Failure to do so will result in the continuation of the auto-debit payment until the full payment has been made. No refund can be given once the payment has been auto-debited, if any scheduled payment has not been made, the course date has passed or the enrolment has been placed On Hold (by CPD HC or the practitioner).

Unfortunately, payment plans can only be offered once. If a practitioner would like to join us at a later date, full course payment will be charged at checkout.

By accepting the CPD HC Terms & Conditions on the checkout page before enrolling & any payments have been made, practitioners agree to allow auto-debited payments for weekly, monthly and final payment amounts 3 weeks before the practical course start date.

CPD HC is not responsible for monitoring auto-debited payments. It is the practitioner's responsibility to notify CPD HC at least 7 days in advance if they need to change the auto-payment date of their payment plan.

It should be noted that if a practitioner chooses to transfer their enrollment to a practical course at a later date or put their enrollment on hold, all course payments will continue to be made according to the payment plan that was initially chosen at the time of enrollment.

No refunds can be given once an enrolment has been transferred.

If a practitioner does not attend the practical course or any part of the practical course, they will not receive a course fee refund.

If they wish to complete the Dry Needling training, they will need to re-enrol, pay the full course price and complete the online theory from the start.

If CPDHC attempts to confirm a practitioner's attendance for a practical course but fails to receive a response after 2 attempts (via email or text), the practitioner's enrolment may be placed on hold or cancelled, regardless of the time remaining until the course start date.

CPD HC may also put an enrolment On Hold or cancel the enrolment if the practitioner fails to confirm attendance at least 5 days before the practical course start date/time.

Please take note that in the event a practitioner transfers their enrolment to a later date or puts it on hold, all course payments will continue according to the chosen payment plan on the checkout page at the initial enrolment.

Should a practitioner decide to join a practical course at a later date, they will be required to pay a Late Transfer Fee. Once this fee has been paid, access to the online theory program will be reinstated.

Practitioners have the option to self-transfer from the On Hold status to a practical course on a future date by paying the Late Transfer Fee at that time.

No refunds will be issued if confirmation for the practical course is not received within 48 hours of its scheduled start.

Refunds will not be granted once a course enrolment has been transferred or put on hold.

Please arrive at the practical course 15 minutes before the start time.

The accreditation for this course is contingent upon completing a specific number of training hours.

To obtain their Certificate of Completion, all practitioners must be present for the entire duration of the practical course.

If you anticipate being more than 30 minutes late, kindly reach out to us through the provided Contact Us information.

If a practitioner puts their enrollment on hold or transfers it to a practical course at a later date for any reason, all payments for the course will continue as scheduled, based on the payment plan selected on the checkout page during the initial enrollment.

If a a practitioner cannot complete the Introductory practical training or practical test for any reason, they need to transfer their enrolment to a practical course at a later date and transfer fees will apply. 

If a practitioner cannot complete the Advanced course due to failure to meet the safety standard of the Introductory course or any other any other reason, the practitioner needs to successfully complete the Supplementary Intro practical course and the Advanced practical course within 12 months of the initial course enrolments.

Please note that if you join a practical course more than 12 months after completing your online theory program, you will need to start the online theory program again from the beginning.

An enrolment can only be placed on hold or deferred for a maximum time of 12 months. If the practical course has not been completed within this time period, the practitioner will need to re-enrol and pay the full course fee.

If CPD HC contacts a practitioner to confirm their attendance but does not receive a response after 2 attempts (via email or text), CPD HC may put the practitioner's practical course enrollment on hold, regardless of the time remaining until the practical course starts. If the maximum number of transfers (2) has already been used, the enrolment will be cancelled.

CPD HC reserves the right to put an enrollment on hold if the practitioner fails to confirm their attendance at least 5 days before the practical course commencement date/time.

Please note that if a practitioner or CPD HC transfers an enrollment to a later practical course, puts an enrolment on hold or suspends the enrollment, a fee equivalent to 100% of the total course fee (with full payment or payment plan) will be charged.

For effective comprehension of the theory and practical content, as well as active participation in the DN Introductory, DN Advanced, and DN RMT courses, it is mandatory for all students to exhibit proficiency in the English language. This includes having a solid command of both oral and written communication skills.

Please click this link: English language requirements.

CPD HC maintains the authority to terminate a practitioner's practical course training at any point during the course if their attendance poses a risk to themselves or others.

It is the practitioner's duty to ensure that they possess the appropriate qualifications necessary to enrol in their selected Dry Needling course.

Unfortunately, if you can't arrive on time on Friday or Saturday morning, you'll need to transfer your enrolment to a course at a later date.

This course is accredited according to completing a specific number of hours of training.

All practitioners need to attend the whole course to receive their Certificate of Completion.

How to Transfer:

You're welcome to transfer your practical course enrolment to another date or location or place your practical course On Hold.

Regrettably, a late transfer fee will apply (Transfer Terms & Conditions).

Please follow the instructions below & respond within the next 24 hours:

• Self-transfer your enrolment to a practical course at a later date. Please click this link: How to Self-Transfer.
• Place your enrolment On Hold. Please click this link: How to place my enrolment On Hold.
• Let us know if you will be attending your scheduled practical course. Please Contact Us.
• Please Contact Us if you'd like to cancel your enrolment.

Unfortunately, if we do not receive a response within the next 24 hours, our administrative team will place your enrollment On Hold.

Please be aware that if an enrolment is placed On Hold by Admin for any reason, the Transfer fee to join a practical course at a later date will be $450, irrespective of the start date of the practical course.

*If a transfer fee is charged when going On Hold, no additional fee will be charged when transferring to a practical course at a later date. 

However, if no fee is charged to go on hold, it will be applicable when transferring to a practical course.

Please note that if you would like continued access to the online theory whilst On Hold, the course fees must be current.

For more details please click these links:

• On Hold Terms & Conditions
• Why do we charge transfer fees?

A maximum of 2 transfers are permissible by a practitioner self-transferring or by CPD HC Admin.

Transferring to a course at a later date or putting enrolment On Hold incurs transfer fees.

A maximum of 2 transfers are allowed to practical courses at a later date or On Hold enrolments.

Course payments will continue as scheduled, and no refunds will be given once an enrolment has been transferred.

Practitioners who have already transferred twice and wish to complete the Dry Needling course may need to re-enrol and pay the course fee.

Unfortunately, payment plans can only be offered once.

This also applies to any current or On Hold enrolments where a practitioner has previously transferred twice or more.

Transfer & Course fees are non-refundable once an enrollment has been transferred.

If a practitioner or CPD HC Admin transfers their enrollment to a practical course at an earlier or later date, puts their enrollment on hold and subsequently wishes to cancel their course enrollment, no refund can be given (applies to both full course payment and payment plans).

If a practitioner does not arrive at the practical course or only completes part of the course, they will need to enrol and pay the full course price if they'd like to complete the Dry Needling course.

All practitioners need to attend the whole course to receive their Certificate of Completion.

How to Transfer:

You're welcome to transfer your practical course enrolment to another date or location or place your practical course On Hold.

Regrettably, a late transfer fee will apply (Transfer Terms & Conditions).

Please follow the instructions below & respond within the next 24 hours:

• Self-transfer your enrolment to a practical course at a later date. Please click this link: How to Self-Transfer.
• Place your enrolment On Hold. Please click this link: How to place my enrolment On Hold.

Please be aware that if an enrolment is placed On Hold by Admin due to a no-show, practitioners will need to re-enrol & pay the full course fee if they want to complete their DN course training.

*If a transfer fee is charged when going On Hold, no additional fee will be charged when transferring to a practical course at a later date. 

However, if no fee is charged to go on hold, it will be applicable when transferring to a practical course.

Please note that if you would like continued access to the online theory whilst On Hold, the transfer fee must be paid.

For more details please click these links:

• On Hold Terms & Conditions
• Why do we charge transfer fees?

If an enrolment or practical course is placed on hold for any reason, any remaining scheduled payments will continue.

An enrolment can be placed on hold for up to a maximum period of 12 months from the date of going On Hold. The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within this time frame.

A maximum of 2 transfers are allowed.

Safety is our primary concern in every practical course we present.

You will be trained to the highest standards to ensure the safety of both yourself, other therapists at the course and your clients.

Our practical sessions are carefully structured so that you are fully aware of the safety protocols before, during, and after needling procedures.

This focus on safety applies to the techniques you will learn and the overall environment of the course, providing you with a professional and secure learning experience.

All participants must follow the safety protocols stated in the online theory and implement them for the safety of all those who attend the practical course.

These include the use of gloves on the non-needling hand, alcohol hand rub, and alcohol swabs.

Safety is our primary concern in every practical course we present.

You will be trained to the highest standards to ensure the safety of both yourself, other therapists at the course and your clients.

Our practical sessions are carefully structured so that you are fully aware of the safety protocols before, during, and after needling procedures.

This focus on safety applies to the techniques you will learn and the overall environment of the course, providing you with a professional and secure learning experience.

Maintaining Safety Standards

To maintain these standards, we reserve the right to assess you if you fall below the required safety standard at the practical course.

If our instructors deem your pre-requisite knowledge or application of safe needling practices is below the required standard, you may be asked to take a written multiple-choice test at any time during the practical course.

This test reassesses your safety knowledge and passing it will confirm that you meet the necessary safety requirements to continue participating in the practical course.

If you do not pass the safety test, you will be given the opportunity to enrol in a supplementary course at a later date, when you feel confident that you can meet the safety standard.

This policy ensures that only those who have demonstrated safe practice, can continue with the practical course, maintaining a secure environment for everyone involved.

The cost of this Supplementary course is $400 (Terms & Conditions).

No refund will be given if a practitioner fails to meet the practical course safety standard.

Practitioners who enrol in the 80-hour DN course but fail to achieve the satisfactory standard required during any part of the practical course will not be eligible for a course fee refund. It is important for practitioners to actively participate and meet the required standards throughout the practical course to ensure successful completion.

Additionally, if a practitioner joins the 80-hour DN course but decides not to continue with any part of the practical course, they will not be eligible for a course fee refund. Once enrolled, it is expected that practitioners will fully engage in and complete all components of the course.

We encourage practitioners to carefully consider their commitment and availability before enrolling in the 80-hour DN course to ensure they can fully participate and meet the required standards. If you have any further questions or require clarification, please feel free to contact us.

If the online theory program has been accessed, no refund is permitted, regardless of the number of days the request is made before the practical course commencement date.

By accepting the CPD HC Terms & Conditions on the checkout page before enrolling & any payments have been made, practitioners agree to allow auto-debited payments for weekly, monthly and final payment amounts 3 weeks before the practical course start date.

Practitioners who opt to enrol in a course with a $1 payment plan, and wish to cancel their enrolment & payment plan before the final scheduled auto-debit payment (3 weeks before the practical course starts), must inform CPD HC in writing at least 3 weeks before the course start date and before the payment has been auto-debited.

Failure to do so will result in the continuation of the auto-debit payment until the full payment has been made. No refund can be given once the payment has been auto-debited, the course date has passed or the enrolment has been placed On Hold (by CPD HC or the practitioner). No refund can be given.

If a practitioner fails to make a scheduled payment and fails to inform CPD HC in writing that they wish to cancel their enrolment, the scheduled payment/s will continue to be auto-debited until the full payment has been made. No refund can be given.

Practitioners who fail to make the auto-debited scheduled payment/s when the payments are due will result in the continuation of the auto-debit payment until the full payment has been made. No refund can be given. 

If an enrolment is placed on hold for any reason by CPD HC or the practitioner, any remaining scheduled payments will continue to be auto-debited until the full payment has been made. No refund can be given. 

No refund can be given once the payment has been auto-debited, the practical course date has passed or the enrolment has been placed On Hold (by CPD HC or the practitioner) or transferred to a practical course at a later date.

If the online theory program has been accessed, then no refund is permitted, regardless of the number of days the request is made before the practical course commencement date.

Students who are enrolled in the DN Introductory & Advanced course but fail to achieve the satisfactory standard required during the Introductory Practical course will not be eligible to attend the DN Advanced Course until they have successfully completed the DN Intro Practical course.

If a student is unable to proceed to the DN Advanced Course due to not meeting the satisfactory standard in the DN Intro practical course, their DN Advanced enrollment can be deferred to a later date at no extra cost. However, please note that we are unable to provide a refund for the Advanced course fee in this situation.

We recommend that students focus on successfully completing the DN Intro practical course before attempting to enrol in the DN Advanced Course. This will ensure that they have acquired the necessary skills and knowledge to benefit fully from the advanced level of the course.

If the online theory program has been accessed, no refund is permitted, regardless of the number of days the request is made before the practical course commencement date.

Please note that once a practical course enrollment has been transferred to another practical course or placed on hold by a practitioner or by CPD HC, no refunds can be given.

• A $100 administration fee applies to all refunds.
• All practitioners are sent an email with a button to confirm their attendance at the practical course.
• If CPD HC does not receive a response or any other communication letting them know you are not attending your scheduled practical course, full course payments and payment plan instalments will continue as scheduled and course payments cannot be refunded.
• If an instalment has not been paid on the due date, no refund of the payments made up to that date can be refunded, regardless of the number of days the request is made before the practical course commencement date.
• It is important to be aware that once an enrolment has been transferred to a later or earlier practical course or placed on hold, and the practitioner wishes to cancel their course enrollment, course fees or part payments cannot be refunded regardless of the time prior to the later practical course commencement date.
• If the online theory program has been accessed, no refund is permitted, regardless of the number of days the request is made before the practical course commencement date.

Payment plans and cancellation fees: For those on a payment plan who have paid $1:

• If they contact CPD HC in writing within 7 days of enrolling and have not accessed the online theory program, their enrollment and scheduled payments will be cancelled with no further action required.
• If they contact CPD HC in writing AFTER 7 days of enrolling and have not accessed the online theory program, a $100 cancellation fee will be charged.
• If they have accessed the online theory program at any time after enrollment, a $100 cancellation fee will be charged.
• The cancellation fee will be debited from the account where the initial deposit was made.

• By accepting the CPD HC Terms & Conditions on the checkout page before enrolling & any payments have been made, practitioners agree to allow either weekly auto-debit payments or the final payment to be debited 3 weeks before the practical course start date.
• Practitioners who opt to enrol in a course with a $1 payment plan, and wish to cancel their enrolment & payment plan before the final scheduled auto-debit payment (3 weeks before the practical course starts), must inform CPD HC in writing at least 3 weeks before the course start date and before the payment has been auto-debited.
• Failure to do so will result in the continuation of the auto-debit payment until the full payment has been made. No refund can be given once the payment has been auto-debited, the course date has passed or the enrolment has been placed On Hold (by CPD HC or the practitioner).
• If a practitioner fails to make a scheduled payment and fails to inform CPD HC in writing that they wish to cancel their enrolment, the scheduled payment/s will continue to be auto-debited until the full payment has been made. No refund can be given.
• Practitioners who fail to make the auto-debited scheduled payment/s when the payments are due will result in the continuation of the auto-debit payment until the full payment has been made. No refund can be given.

Practitioners who enrol and pay for a course but are deemed ineligible to attend by the Lead or Co-Presenter for any reason will not be eligible for a course refund. This includes situations such as:

1. Failure to meet English Language requirements.
2. Unsafe practice.
3. Failure to meet course prerequisites.
4. Late arrival.
5. Non-attendance.
6. If the online theory program has been accessed, no refund is permitted, regardless of the number of days the request is made before the practical course commencement date.

Additionally, if practitioners enrol and pay for a course that is not within their scope of practice and then request a refund, the same conditions apply as cancelling a practical course enrollment. Refunds will be subject to the refund policy outlined previously.

We advise practitioners to carefully review the course requirements, prerequisites, and their own eligibility before enrolling and making a payment. If you have any questions or concerns about your eligibility for a specific course, please contact us for clarification before proceeding with enrollment.

Please note that it is the responsibility of the practitioner to ensure they meet all the necessary requirements and prerequisites for the course they wish to enroll in.

Please also refer to Refund Information.

If a practitioner has paid in full, but not accessed their online theory program and contacts CPD HC in writing within 7 days of enrollment, a refund will be honoured, but a $100 administrative fee will be deducted from the refund amount.

If the online theory program has been accessed, no refund is permitted, regardless of the number of days the request is made before the practical course commencement date.

The refund will be processed and made into the account that was used for the initial course payment. It may take 5-10 days for the refund to appear on the account statement.

It is the responsibility of the practitioner to inform CPD HC of any changes to the account details and to specify if they want the refund to be made into a different account at the time of the refund request, prior to processing the refund.

Please Note: The Refund Terms & Conditions do not apply if a practitioner has previously transferred their practical course enrollment to a later or earlier course date or put their enrollment On Hold. No refund is given in these circumstances.

Course price changes displayed on the website.

If the online theory program has been accessed, no refund is permitted, regardless of the number of days the request is made before the practical course commencement date.

Once a practitioner enrols in a practical course with a $1 payment plan and their enrollment is either placed on hold or transferred to a course at a later date before paying the total price, the price of the course cannot be altered. This means that the course price cannot be decreased.

This policy also applies in cases where the course structure has been updated or changed.

The initial course price at the time of enrollment will remain fixed, and subsequent payments will be automatically debited according to the payment plan selected during enrollment.

No refunds will be given for any differences in course prices that may occur.

Please be aware that if a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled, following the payment plan initially chosen during the enrollment process.

If a practitioner enrols and pays in full for a dry needling course and later decides to transfer from the first-course type to a second-course type, no refund can be given if there is a price difference between the two courses. Transfer fees are also non-refundable.

Please note that any transfer requests are subject to eligibility criteria and availability. If you have any further questions or require assistance, please feel free to contact us.

If the online theory program has been accessed, no refund is permitted, regardless of the number of days the request is made before the practical course commencement date.

In the event that students do not meet the satisfactory standard required during the online theory or practical course, there will be no course fee refunds available for the following scenarios:

• Students who enrol in the DN Introductory course but fail to meet the satisfactory standard during the online theory or practical course.
• Students who enrol in the DN Advanced course but fail to meet the satisfactory standard during the online theory or practical course.
• Students who enrol in the 80-Hr DN course but fail to meet the satisfactory standard during the online theory or practical course.
• Students who enrol in the DN course for Podiatrists but fail to meet the satisfactory standard during the online theory or practical course.

Please note that in these cases, the course fee refund will not be provided.

All refund enquiries must be put in writing via the Contact Us form.

A $100 administration fee applies to all refunds.

If the online theory program has been accessed at any time after enrollment, no refund is permitted, regardless of the number of days the request is made before the practical course commencement date.

No refund can be given if the full course fee has not been received when requesting a refund, regardless of the number of days the request is made before the practical course commencement date.

Refund Policy:

Here is a summary of the refund terms & conditions.

If a refund is permitted, a practitioner must confirm whether they would like to receive the refund, within 24 hours of CPD HC communication (otherwise the enrolment will be cancelled and no refund will be permitted).

If the full course fee has been paid, the following cancellation fees will apply:

1. Cancellation with 36 days or more notice from the initial practical course commencement date & time: 50% of the course fee will be refunded.
2. Cancellation between 21 and 35 days' notice from the initial practical course commencement date & time: 25% of the course fee will be refunded.
3. Cancellation with 20 days or less notice from the initial practical course commencement: No refund will be given. 

It is the practitioner's responsibility to:

• Ensure they complete the online theory program before joining the practical course, as CPDHC does not take responsibility for the failure to complete the online program.
• Ensure they enrol & complete the correct Dry Needling course with respect to their primary qualification.
• No refund will be permitted if a practitioner enrols in an incorrect course and wishes to complete the correct Dry Needling course (in this case Transfer Fees will apply).

Please note the following refund policy:

• If a practitioner transfers their enrollment to a practical course at an earlier or later date, puts their enrollment on hold, and subsequently wishes to cancel their course enrollment, no refund can be given (applies to both full course payment and payment plans).
• If a practitioner cancels their enrolment and receives a refund, re-enrols at a later date and then requests a refund for the 2nd time, no refund can be awarded.
• If the online theory program has been accessed, then no refund is permitted, regardless of the number of days the request is made before the practical course commencement date.

Payment plans and cancellation fees:

For those on a payment plan who have paid $1:

•  If a practitioner contacts CPD HC in writing 5 days or less after enrolment and has not accessed the online theory program, their enrollment and scheduled payments will be cancelled with no further action required.
• If a practitioner has accessed the online theory program at any time after enrollment, no refund can be given.
• Practitioners who opt to enrol in a course with a $1 payment plan, and wish to cancel their enrolment before the final scheduled auto-debit payment - No refund is permitted.
• No refund can be given if the full course fee has not been received when requesting a refund, regardless of the number of days the request is made before the practical course commencement date.
• No refunds can be given after any scheduled payment has been received by CPD HC.
• Payments will continue to be auto-debited on the scheduled payment dates and thereafter unless a refund request has been made in writing via the Contact Us form. 

Refunds:

Please click this link for Refund Terms & Conditions- Information & All Refund Terms & Conditions.

All refund requests must be made in writing via the Contact Us form.

If a practitioner enrols in the same course a second time at a later date and cancels their enrollment before the practical course commencement date, a fee equal to 100% of the course fee will be charged to the user.

Please take note of the following refund and enrollment policies:

If a practitioner wishes to cancel their enrollment they must notify CPD HC in writing.

Refunds will be made according to the Refund Terms & Conditions.

All practitioners are sent an email with a button to confirm their attendance at the practical course.

If CPD HC does not receive an email, letting us know a practitioner is not attending their scheduled practical course, the course payment cannot be refunded.

Failure to click the Attendance button on the 'Will you be joining us' email, is not a valid reason for communicating that a practitioner is not attending the practical course.

If the online theory program has been accessed, no refund is permitted, regardless of the number of days the request is made before the practical course commencement date.

A $100 administration fee applies to all refunds if a refund is due.

1. If a practitioner or CPD HC transfers their enrollment to a practical course at an earlier or later date or puts their enrollment on hold for any reason, all course payments will continue as scheduled, according to the chosen payment plan during the initial enrollment.

2. No refund can be given if the full course fee has not been received when requesting a refund, regardless of the number of days the request is made before the practical course commencement date.

3. If the online theory program has been accessed, then no refund is permitted, regardless of the number of days the request is made before the practical course commencement date.

4. No refund can be given once the online theory has been accessed, the payment has been auto-debited, the course date has passed or the enrolment has been placed On Hold (by CPD HC or the practitioner) or there's 31 days or less notice from the practical course commencement date.

5. If a practitioner or CPD HC Admin transfers an enrollment to a practical course at an earlier or later date, puts their enrollment on hold for any reason and subsequently wishes to cancel their course enrollment, no refund can be given.

6. It is important to be aware that CPD HC reserves the right to place an enrollment on hold for any reason, including if a practitioner's online theory program has not been started before the recommended start time before the practical course commencement date (31 days before the 80-hr DN Course for RMT's and 7 days before the 20-hr DN Course), the online theory program has not been 100% completed at least 24-hrs before the practical course start time, the course fees have not been paid, or a practitioner has not confirmed their attendance. In all these cases, no refund can be given.

7. All refund requests must be submitted in writing through the Contact Us form. Verbal communication or text regarding a refund will not be considered as evidence for a refund request.

8. If an instalment has not been paid on the due date, no refund of the payments made up to that date can be awarded, regardless of the number of days the request is made before the practical course commencement date.

9. Course refunds cannot be issued if a practitioner has transferred to a practical course at an earlier or later date, or if their enrollment has been put on hold for any reason by Admin.

10. It is the responsibility of the practitioner to contact CPD HC in writing before the practical course commencement date if they are unable to log in to start or complete their theory program.

11. CPDHC does not take responsibility for the failure of a user to complete the online theory program before joining the practical course.

12. All course refund requests must be accompanied by the invoice/receipt or another form of proof of identity.

13. Practitioners must ensure they inform CPD HC of any changes to their account details if they wish for a refund to be made into a different account, at the time of the refund request and before the refund is processed.

14. Refunds will be processed back to the account used for the initial course payment unless otherwise instructed in writing.

15. It is the practitioner's responsibility to inform CPD HC of any changes to the account details if they wish the refund to be made into a different account, which must be written at the time of the refund request and before the refund is processed. 

16. If the payment was made through Stripe, the refund will be issued by Stripe and may take up to 10 days to appear in the account.

17. Enrollment in a CPD HC Dry Needling course includes access to all online theory modules from the time of enrollment until the practical course commencement date, as well as attendance at the practical course.

18. Students who join the DN Introductory, Advanced, 80-Hr Dry Needling course, or DN Course for Podiatrists but fail to meet the satisfactory standard required during the practical course will not be eligible for a course fee refund.

19. If a practitioner has paid in full for a course and contacts CPD HC in writing within 5 days of enrollment BEFORE accessing the online theory program, they will receive a refund minus a $100 admin fee.

20. If a practitioner has paid in full & accessed the online theory program at any time after enrollment, refunds will follow the Standard Refund Terms & Conditions.
21. All refund inquiries must be submitted in writing via the Contact Us form.
22. It is important to note that if a practitioner enrols in the same course for a second time at a later date and then cancels their enrollment before the practical course commencement date, a fee equal to 100% of the course fee will be charged.

Please take note of the following policies regarding attendance and late arrival to practical courses:

1. Failure to attend the practical course without providing prior notice will result in the inability to receive a refund for the fees paid. Practitioners will need to re-enrol for a future course.

2. In the event of late attendance to the practical course, fees cannot be refunded, and practitioners will be required to transfer to a different course. Please note that a transfer fee of $350.00 will apply.

3. A $100 administration fee applies to all refunds.

4. If the online theory program has been accessed, no refund is permitted, regardless of the number of days the request is made before the practical course commencement date.

It is important to communicate any changes or circumstances that may affect your attendance to ensure appropriate arrangements can be made. Please contact us for further assistance or clarification regarding these policies.

Refunds are not available once a practical course enrollment has been transferred to On Hold or a practical course at a later date by either the practitioner or CPD HC.

An enrolment can be placed on hold for up to a maximum period of 12 months from the date of going On Hold.

The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within this time frame. A maximum of 2 transfers are allowed.

It is important to note that if a practitioner or CPD HC transfers an enrollment from the initial practical course to a later or earlier practical course, or places the enrollment on hold for any reason, and then decides to cancel the course enrollment, the course fees or part payments cannot be refunded.

This applies regardless of the amount of time remaining before the commencement date of the later practical course.

If a practitioner informs us that they will not be attending the practical course for any reason, they will be sent the following details:

• Self Transfer your enrolment to a practical course at a later date. Please click this link: How to Self-Transfer.
• Place your enrolment On Hold. Please click this link: How to place my enrolment On Hold.
• Let us know if you will be attending your scheduled practical course. Please Contact Us

If the practitioner does not self-transfer, go On Hold, or does not Contact Us within 24 hours of receiving the CPD HC email, we assume that they will not be attending the practical course.

CPD HC Admin reserves the right to put the enrolment On Hold in this case and the practitioner will be notified.

If an enrolment is placed on hold for any reason, any remaining scheduled payments will continue.

If the online theory program has been accessed, no refund is permitted, regardless of the number of days the request is made before the practical course commencement date.

Here is a summary & key points of the refund policy and the requirements for completing the online theory program.

1. If the online theory program has been accessed, then no refund is permitted, regardless of the number of days the request is made before the practical course commencement date.
2. Refund inquiries must be submitted in writing via the Contact Us form.
3. A $100 administration fee applies to all refunds.
4. Refunds cannot be given if a practitioner has not completed 100% of their online theory at least 24-hours before attending the practical course.
5. If the online theory program has been accessed, no refund is permitted, regardless of the number of days the request is made before the practical course commencement date.
6. If a practitioner fails to achieve the satisfactory standard required to join the practical course after starting the online theory program, they will be eligible for a 50% course fee refund, less a $100 administration fee.
7. It is mandatory for practitioners to successfully complete the online theory program before attending the practical course.
8. It is recommended that practitioners enrol at least 6 weeks before the practical course date to allow sufficient time to complete the program.
9. Attendance at the practical course may be refused if the practitioner has not completed the online theory modules.
10. Practitioners have the option to transfer their enrollment to a later practical course or put their enrollment On Hold to complete the theory modules, but Transfer Fee's may apply.
11. CPD HC does not take responsibility for a practitioner's inability to log in to the online theory program.
12. If a practitioner or CPD HC Admin transfers their enrollment to a practical course at an earlier or later date, puts their enrollment on hold and subsequently wishes to cancel their course enrollment, no refund can be given (applies to both full course payment and payment plans).

Please take note of the following policies and procedures:

If the online theory program has been accessed, no refund is permitted, regardless of the number of days the request is made before the practical course commencement date.

1. If a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled according to the chosen payment plan during the initial enrollment.

2. If a practitioner or CPD HC Admin transfers their enrollment to a practical course at an earlier or later date, puts their enrollment on hold and subsequently wishes to cancel their course enrollment, no refund can be given (applies to both full course payment and payment plans).

3. All refund inquiries must be submitted in writing via the Contact Us form.

4. A $100 administration fee applies to all refunds.

5. If an instalment has not been paid on the due date, no refund of the payments made up to that date can be awarded, regardless of the number of days the request is made before the practical course commencement date.

6. It is the responsibility of the practitioner to contact CPD HC in writing before the practical course commencement date if they are unable to log in to start or complete their theory program.

7. CPDHC cannot be held responsible for a user's inability to complete the online theory program before joining the practical course.

8. Refunds for payment plan part payments can only be issued when more than 31 days' notice is given from the initial practical course commencement date.

9. If a practitioner cancels their course enrollment with a payment plan and provides more than 31 days' notice from the practical course commencement (without previous transfers or putting the enrollment on hold), 50% of the course fee will be refunded.

10. If less than 31 days' notice is given, no refund will be given.

11. Once an enrollment has been put on hold or transferred to another practical course date, course fees or part payments cannot be refunded, regardless of the time before the practical course commencement.

12. Please note that the $1 payment plan offer is only available once. If a practitioner enrols in a course with a payment plan, pays an initial payment of $1, and then cancels their enrollment before the final payment is made, they will be unable to enrol in the next course with a payment plan. The full amount will need to be paid at checkout during the next enrollment.

13. If an enrolment is placed on hold for any reason, any remaining scheduled payments will continue.

If you have any further questions or require assistance, please contact us.

CPD HC intermittently offers special promotions and discounts for new enrollments. These special offers are applicable only to new enrollments and cannot be applied retroactively to past purchases.

If a customer has purchased a course at the regular price and a special offer becomes available at a later date, we regret to inform you that we are unable to provide a refund for the price difference between the standard price and the special offer price.

In the event that a special offer was not available at the time of your enrollment in the DN Course, we are unable to refund or adjust the price to match the special offer.

If you choose to re-enrol at the special price, please note that you will need to start the Online Theory Program from the beginning. We appreciate your understanding in this matter.

Practitioners who enrol in a supplementary course but fail to meet the satisfactory standard required during any part of the practical course will not be eligible for a refund of the course fees.

If a practitioner enrols in a supplementary course but decides not to attend, the same conditions apply as cancelling a regular course enrollment. Refunds will be subject to the refund policy outlined previously.

We recommend carefully considering your decision to enrol in a supplementary course and ensuring your commitment to attending and successfully completing the course requirements.

If the online theory program has been accessed, no refund is permitted, regardless of the number of days the request is made before the practical course commencement date.

Please also refer to Refund Information.

Once a practitioner or CPD HC Admin transfers an enrollment to a later or earlier practical course or puts their enrollment on hold and the practitioner then wishes to cancel their course enrollment, unfortunately, course fees, part payments, and transfer fees cannot be refunded regardless of the time prior to the later practical course commencement.

It is important to be aware that CPD HC reserves the right to place an enrollment On Hold if a practitioner's online theory program has not been started at least 5 days before the practical course commencement date and or less than 100% of the theory program has been completed 24-hrs before the practical course start time.

No refunds will be given once a course enrollment has been transferred or put on hold by CPD HC.

Regarding payment plans, if a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled according to the payment plan chosen when first enrolling in the course.

If the online theory program has been accessed, no refund is permitted, regardless of the number of days the request is made before the practical course commencement date.

If a practitioner receives a CPD HC email notification regarding the government requirement for vaccination to attend a practical course at an indoor venue in certain states of Australia, they have the option to request a partial course refund within 7 days of receiving the notification.

A $50 administration fee applies to all refunds.

It is important for practitioners to regularly check their email inbox, including spam or trash folders, as CPD HC holds no responsibility if the email notification is missed.

The partial refund will be equivalent to 50% of the course fee paid up to that point.

All refund requests related to vaccination requirements must be submitted in writing via the Contact Us form, providing a clear reason for the refund request.

The refund will be issued to the account used for the initial course payment. It is the practitioner's responsibility to notify CPD HC of any changes to the account details and specify if they wish the refund to be transferred to a different account at the time of the refund request, prior to processing.

If a refund request is approved and the practitioner later decides to enrol in a CPD HC Dry Needling Course again, the full course fee will be required for the new enrollment.

If a practitioner chooses to cancel their course enrolment at any other time, the standard Terms & Conditions Refund Policy applies.

We strongly advise Physiotherapy, Osteopathy, Chiropractic, Excercise Physiology and Myotherapy (Degree) students, who are in their final year of study to only use Dry Needling Therapy after they have graduated from their current course of study, and obtained professional indemnity insurance that specifically covers Dry Needling Therapy for their anticipated profession upon graduation.

In situations where a final-year student already holds qualifications in another modality, such as Remedial Massage Therapy, and wishes to incorporate Dry Needling Therapy into their practice before graduation, it is essential for them to enrol in a Dry Needling course that aligns with the practice and insurance requirements of their existing qualifications, rather than the requirements of the qualification they expect to receive upon graduation.

We urge practitioners to carefully select the appropriate Dry Needling course that enables them to obtain professional indemnity insurance for Dry Needling Therapy and allows them to legally practice Dry Needling Therapy following the successful completion of the CPD HC Dry Needling course.

Please note that course payments cannot be refunded if a practitioner enrols in a course that does not fulfil these requirements.

We strongly advise Remedial Massage Therapy & Myotherapy (Advanced Diploma) students, who are in their final 3 months of study and have successfully completed a Dry Needling Course with CPD HC, to only use Dry Needling Therapy after they have graduated from their current undergraduate course of study, and obtained professional indemnity insurance that specifically covers Dry Needling Therapy for their anticipated profession upon graduation.

We urge practitioners to carefully select the appropriate Dry Needling course that enables them to obtain professional indemnity insurance for Dry Needling Therapy and allows them to legally practice Dry Needling Therapy following the successful completion of the CPD HC Dry Needling course.

Please note that course payments cannot be refunded if a practitioner enrols in a course that does not fulfil these requirements.

Students and new graduates are eligible to receive a discount when they select the "Student" option in the Profession field on the Enrol page.

It is important for practitioners to remember to choose the "Student" option during the enrolment process to receive the discount. In case a practitioner forgets to select this option, they may be eligible for a refund of the discount amount if they contact us within 7 days of their initial enrolment date.

Please note that once the total payment has been received by CPD HC, the refund for the discount cannot be processed.

The student discount is applicable to practitioners who are students in the same profession they are enrolling under. However, this discount does not apply to practitioners who are students of a different profession than the one they are enrolling under.

Please also click this link: CPD HC Advice for a Student Enrollment.

If a practitioner fails to achieve a satisfactory standard during the DN practical training or the practical test, they will have the opportunity to attend a Supplementary DN practical course at a later date.

This involves completing the Dry Needling online theory & practical course again at a reduced price.

If a practitioner does not meet the satisfactory safety standard during any part of the 80-hr DN practical training, they will not be able to continue their training. However, they will have the option to enrol in a Supplementary Course at a later date.

If a practitioner chooses to enrol & attend the Supplementary course, they will be required to complete both the online theory program and the practical course again.

No communication will be entered into regarding decisions related to the practical course test later than 3 months after the test has been completed.

The completion of supplementary courses is required within 12 months from the initial enrollment date in the practical course.

Failure to meet this deadline will necessitate the practitioner's enrollment in the course at the full course price.

If a practitioner does not pass the practical test, they have the option to enrol in a Supplementary DN course at a later date. This involves completing the Dry Needling online practical course video section again (not the online theory modules) at a reduced price of $400.

If a practitioner does not meet the satisfactory standard in the DN Advanced practical course, they will have the option to enrol in a Supplementary Course, subject to availability.

Practitioners who choose to attend the Supplementary Course will be required to complete the online practical course video section again, regardless of the time elapsed between completing the initial online theory program and joining the supplementary course. 

The completion of supplementary courses is required within 12 months from the initial enrollment date in the practical course. Failure to meet this deadline will necessitate the practitioner's enrollment in the course at the full course price.

If a practitioner does not pass the practical test, they have the option to enrol in a Supplementary DN course at a later date.

This involves completing the Dry Needling online theory & practical course again at a reduced price.

In the event that a student does not meet the satisfactory standard in the DN practical course, they will be given the option to enrol in a Supplementary Course, subject to availability.

To complete the Supplementary Course, students will need to redo the online practical course video section, irrespective of the time elapsed since completing the initial online theory program. 

The completion of supplementary courses is required within 12 months from the initial enrollment date in the practical course. Failure to meet this deadline will necessitate the practitioner's enrollment in the course at the full course price.

No communication will be entered into regarding decisions related to the practical course test later than 3 months after the test has been completed.

If a practitioner does not pass the practical test, they have the option to enrol in a Supplementary DN course at a later date.

This involves completing the Dry Needling online theory & practical course again at a reduced price.

If a practitioner does not meet the satisfactory standard in the DN Introductory Practical course, they will have the option to enrol in a Supplementary Course, subject to availability.

If a Practitioner does not meet the satisfactory standard in the DN Introductory practical course and they are also enrolled in the DN Advanced course scheduled for the same weekend, they will be unable to attend the DN Advanced practical course until they successfully complete the DN Introductory practical course.

The DN Advanced course will be put on hold until the completion of the DN Introductory Supplementary course. The DN Advanced course will need to be completed within 12 months of the initial enrolment date. Failure to meet this deadline will necessitate the practitioner's enrollment in the course at the full course price.

The completion of supplementary courses is required within 12 months from the initial enrollment date in the practical course.

Failure to meet this deadline will necessitate the practitioner's enrollment in the course at the full course price.

No communication will be entered into regarding decisions related to the practical course test later than 3 months after the test has been completed.

Practitioners who enrol in the DN Introductory Supplementary course are required to complete the DN Introductory online theory modules and the practical training.

For each practical course, a maximum of 2 Supplementary places are available on any practical course.

Once these places have been filled, students will be offered the next available transfer place in the order of enrollment.

The Supplementary course can only be offered once ata reduced price.

If the safety requirement is not met after completing the Supplementary course, a practitioner can enrol in the course again with full course payment.

Completion of any supplementary courses is required within 12 months from the initial enrollment date in the practical course.

No communication will be entered into regarding decisions related to the practical course test later than 3 months after the test has been completed.

Failure to meet this deadline will necessitate the practitioner's enrollment in the course at the full course price.

Practical Test Complaints Resolution Process (CRP)

In the event that a therapist wishes to lodge a complaint about any aspect of the safety testing procedure or outcome, they should contact us at customerservice@cpdhealthcourses.com within 7 days. We will acknowledge and respond to the complaint within 7 days of receiving it.

Once you have reviewed our response, you should notify us in writing (email) within 7 days of your intention to proceed or withdraw the complaint. If we do not receive a response within 7 days, we will assume that you have withdrawn the complaint.

If you choose to proceed with the complaint, we will initiate our Complaints Resolution Process, which involves contacting the relevant Professional Association and providing them with all the relevant evidence, including a link to your supplementary test video recording transcript, the examiner's report, and your online theory MCQ results/screen time stamps.

Practical Test Requirements:

To ensure that all practitioners meet the required safety standards, there is a Dry Needling Practical Safety Test held on Saturday afternoon.

During the Practical Test, practitioners are evaluated on their ability to perform safe needling practices on the Upper Trapezius and Infraspinatus muscles and possibly 1-3 other muscles chosen from the important Muscle Safety Grid.

The focus is on surface anatomy, needling direction, caution points, and the referral pattern for the relevant muscle. 

If a practitioner fails to meet the required safety standard during any part of the Initial Practical Test, they will receive verbal feedback.

Passing the Practical Test is necessary to receive a Certificate of Completion for the DN Introductory course.

The knowledge required to pass the Dry Needling Practical Safety Test is covered in the Online Theory program, which includes the Muscle Safety Grid Matrix, sample grid and answers, sample questions and the Practical Course Handout.

If a practitioner does not pass the practical test, they have the option to enrol in a Supplementary DN course at a later date.

This involves completing the Dry Needling online theory and practical course again.

Supplementary courses can only be offered once.

If a practitioner fails to meet the safety requirements after completing the Supplementary course, they will need to re-enrol and pay the full course price.

Supplementary courses must be completed within 12 months of completing the initial practical course.

No communication will be entered into regarding decisions related to the practical course test later than 3 months after the test has been completed.

After that time, practitioners will need to re-enrol and pay the full course price.

A Certificate of Completion for the DN Introductory / 80-Hr DN course is a prerequisite for attending the DN Advanced / 80-Hr DN course and for practising Dry Needling Therapy after successful course completion.

Please note that a maximum of 2 transfers are allowed and one On Hold transfer within 12 months from the enrolment date. 

When a practitioner fails to complete their online theory before practical course commencement:

Placing an enrolment On Hold:

• CPD HC reserves the right to place an enrolment On Hold if a practitioner has not started their online theory program 24-hrs or less before the practical course commencement date. 
• If an enrolment is placed On Hold by admin for any reason, the transfer fee to join a practical course at a later date will be $450, irrespective of the start date of the practical course.
• CPD HC reserves the right to place an enrolment On Hold if less than 50% of the online theory program has been completed 5-days or less before the practical course commencement date. 
• Practitioners will be notified via email of the transfer to On Hold.
• A practitioner will need to pay the Late Transfer Fee when joining a practical course at a later date.
• Practitioners can self-transfer from On Hold to a practical course at a later date and pay the Late Transfer fee at that time.
• No refunds will be given once a course enrolment has been Transferred or put On Hold.
• If you have a payment plan, your payment schedule will continue whilst you are On-Hold.

Please be aware of the CPD HC Terms & Conditions- Multiple Transfers

• A maximum of 2 transfers are allowed within a maximum time of 12 months from the initial on hold date.
• Practitioners who have transferred twice and wish to complete the Dry Needling practical course will need to re-enrol and pay the full course fee.
• Transfer & course fees are non-refundable once an enrolment has been transferred.
• If an enrolment is placed on hold or transferred to a practical course at a later date for any reason, any remaining scheduled payments will continue until the full course fee has been paid, according to the initial payment plan schedule

Please note that a maximum of 2 transfers are allowed and one On Hold transfer within 12 months from the enrolment date. 

After exceeding this limit, please contact us.

Please note the following information regarding course transfers and enrolment changes:

1. A maximum of 2 transfers are allowed within a maximum time of 12 months from the initial on-hold date.

2. Non-Refundable Transfer Fees: Transfer fees are non-refundable and will be charged for each transfer.

3. Course Price Changes: If a practitioner enrols in a practical course with a $1 payment plan and subsequently places their enrolment on hold or transfers it to a later date before completing the total payment, the price of the course cannot be changed. This applies even if there have been updates or changes to the course structure.

4. Initial Course Price: The initial course price at the time of enrolment will be the amount automatically debited according to the chosen payment plan.

5. No Refunds for Price Differences: There will be no refund given for any difference in course prices that may occur due to changes or updates.

Please keep in mind that if a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as originally scheduled based on the payment plan chosen during the initial enrolment process.

Please note that a maximum of 2 transfers are allowed and one On Hold transfer within 12 months from the enrolment date. 

After exceeding this limit, please contact us.

When a practical course is rescheduled due to Government restrictions:

CPD HC reserves the right to transfer a practitioner's enrollment to a practical course at a later date, due to Government restrictions and lockdowns.

The practitioner will be notified of the practical course transfer via email, to inform them that their practical course has been rescheduled to a later date.

CPD HC accepts no responsibility if the CPD HC email goes to a spam/junk folder.

If a practical course is rescheduled by CPD HC due to Government restrictions and the date is not suitable, a practitioner can transfer to another practical course without paying a transfer fee, as long as they transfer more than 2 weeks before the updated practical course date.

After that time, the standard late transfer fees will be charged. 

• Practitioners can self-transfer to a more suitable practical course date and pay the Late Transfer fee at that time.
• No refunds will be given once a course enrolment has been Transferred or put On Hold by CPD HC in this instance.
• When a practical course is rescheduled due to Government Restrictions:
• If a practitioner transfers their enrolment from a practical course and pays a transfer fee and the practical course is subsequently rescheduled due to Government restrictions after the practitioner has transferred, the transfer fee cannot be refunded.
• If a practical course is rescheduled due to Government restrictions, practitioners who are enrolled on that practical course will be automatically transferred to a course at a later date (no transfer fee is charged when an enrolment is transferred to a rescheduled practical course).
• If the rescheduled practical course date is not suitable, a practitioner can transfer to another practical course or put their enrolment on hold without paying a transfer fee, if they transfer within 7-days of receiving the rescheduled course Welcome email.
• After 7-days, the Standard Transfer Fees apply.
• Terms & Conditions - Late Transfer Fees and Deadlines.

Unfortunately, we do not accept medical certificates as valid grounds for waiving transfer fees.

If a practitioner attends part of the practical course but fails to complete the whole course, the practitioner will need to re-enrol and pay the full course fee.

Please click this link: Why do we charge transfer fees?

Please note that a maximum of 2 transfers are allowed and one On Hold transfer within 12 months from the enrolment date. 

After exceeding this limit, please contact us.

Transferring to a course at a later date or putting enrolment On Hold incurs transfer fees.

An enrolment can be placed on hold for up to a maximum period of 12 months from the date of going On Hold.

The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within this time frame.

Course payments will continue as scheduled, and no refunds will be given once an enrolment has been transferred.

If a practitioner has had 2 transfers and cannot attend their current practical course enrolment and wishes to complete the Dry Needling course, they will need to re-enrol, pay the full course fee and start the online theory again.

Unfortunately, payment plans can only be offered once.

This also applies to any current enrolments or On Hold enrolments where a practitioner has previously transferred twice or more.

Transfer & Course fees are non-refundable once an enrollment has been transferred.

If a practitioner or CPD HC Admin transfers their enrollment to a practical course at an earlier or later date, puts their enrollment on hold and subsequently wishes to cancel their course enrollment, no refund can be given (applies to both full course payment and payment plans).

Please note that a maximum of 2 transfers are allowed and one On Hold transfer within 12 months from the enrolment date. 

If an enrolment is placed On Hold by Admin for any reason, the transfer fee to join a practical course at a later date will be $450, irrespective of the start date of the practical course.

The course payment must be paid in full if a practitioner's enrolment is On Hold and they wish to access the online theory modules.

The payment can be made by logging into the practitioner's account and selecting 'My Invoices & Payments' under 'My Account.'

Once the payment has been processed, a practitioner can access the online theory modules.

They can also transfer their enrollment to a practical course by clicking on the 'Change My Course Date' link on the 'My Courses' page.

A maximum of 2 transfers are allowed to a practical course at a later date or to On Hold, within a maximum time of 12 months from the initial transfer date by the practitioner self-transferring or by CPD HC Admin. 

During this transfer process, please select the new practical course date and pay the Transfer fee (if applicable).

After transferring, the practitioner will receive a new Welcome email containing all the details for your upcoming practical course.

This email will also serve as confirmation of your enrollment in the course.

The Invoice cabn be downloaded  by clicking 'My Invoice & Payments' under 'My Account'.

Please refer to the CPD HC Transfer Terms & Conditions & On Hold Terms & Conditions. April 1st 2024

Please Note: If a practitioner attends part of the practical course but fails to complete the whole course, the practitioner will need to re-enrol and pay the full course fee.

When transferring to a practical course that starts sooner than your current enrollment, please note the following information:

There will be no charge for transferring to a practical course that has an earlier start date than your current enrollment.

You are allowed a maximum of 2 transfers for course dates and an enrolment can be placed on hold for up to a maximum period of 12 months from the initial date of transferring. 

• Each transfer incurs a transfer fee.
• Please be aware of the CPD HC Terms & Conditions- Multiple Transfers
• A maximum of 2 transfers are allowed within a maximum time of 12 months from the initial transfer date.
• Practitioners who have transferred twice and wish to complete the Dry Needling practical course will need to re-enrol and pay the full course fee.
• Transfer & course fees are non-refundable once an enrolment has been transferred.
• If an enrolment is placed on hold or transferred to a practical course at a later date for any reason, any remaining scheduled payments will continue until the full course fee has been paid, according to the initial payment plan schedule.
• A transfer from one type of practical course to another is not permitted using the same payment.

Please note that a maximum of 2 transfers are allowed and one On Hold transfer within 12 months from the enrolment date. 

Please be aware of the following standard transfer fees when transferring to a practical course scheduled for a later date:

Transfer fees are applicable each time a practitioner transfers to a practical course at a later date.

Please review the transfer fee schedule below:

• If the transfer occurs 21 days or more before the practical course commencement date & start time, a $125 transfer fee will be charged.
• If the transfer occurs 20 days or less before the practical course commencement date & start time, a transfer fee of $350 will be charged 
• If CPD HC transfers an enrolment to On Hold, a $450 transfer fee will apply when a practitioner wishes to transfer to a practical course.
• No refunds or course transfers are permitted if a practitioner fails to attend any part of the practical course.

Please Note: If a practitioner attends part of the practical course but fails to complete the whole course, the practitioner will need to re-enrol and pay the full course fee.

Please Note:

If an enrolment is placed On Hold by Admin for any reason, the transfer fee to join a practical course at a later date will be $450, irrespective of the start date of the practical course.

*If a transfer fee is charged when going On Hold, no additional fee will be charged when transferring to a practical course at a later date.

However, if no fee is charged to go on hold, it will be applicable when transferring to a practical course.

If a practitioner or CPD HC Admin transfers an enrollment to a practical course at a later date, puts their enrollment on hold, and subsequently wishes to cancel their course enrollment, a fee equal to 100% of the total course fee will be charged (applies to both full course payment and payment plans).

When a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as originally scheduled according to the chosen payment plan at the time of initial enrollment.

Transfer fees are non-refundable and cannot be used as credit for future enrolments.

A maximum of 2 transfers are allowed. After that, if a practitioners would like to complete the Dry Needling training they will need to re-enrol and pay the full course fee.

The term "transfer" includes moving an enrollment from a practical course to an on-hold status and vice versa, from on-hold to a practical course.

CPD HC does not cancel practical courses. In the event of government restrictions, we may reschedule a practical course.

Why do we charge transfer fees?

This is an explanation of why transfer fees are incurred by any person who is unable to attend a scheduled practical course. 

This response is general in nature and is not meant to address the specific concerns of any therapist/s.

CPD HC has been in business for the past ten years. 

We present courses almost every weekend in Australia & the UK.

Every week, we receive emails from therapists who have booked their practical course dates but cannot attend for many reasons, including medical emergencies, family emergencies and a death in the family.

We believe every single person's reason for not being able to participate in the course without questioning their case's veracity.

Last-minute cancellations place our business in a challenging position, not just morally but financially. 

If we are to continue to run a business, we need to remain economically viable.

Here's a typical example:

We have twenty-four students booked into a practical course 3 weeks before the practical course start date.. 

Knowing this information, we plan to have enough presenters, flights for those presenters, catering, courier enough treatment tables and supplies, and hire of a suitable room size. 

Indirect costs include our presenters' fees in cancelling their patient lists on Friday afternoon and Saturday to teach at the course.

If six of the original twenty-four therapists tell us they cannot attend, giving us seven days' notice or less, we have a financial hole in the budget for that course. 

We are also unable to fill places if a practitioner cannot attend at short notice, due to pre-requisite study that has to be completed before attending a practical course.

Regardless of why a therapist cannot participate, we have committed to paying for costs that are no longer required.

All of these extras amount to several thousand dollars. 

The transfer fees we request from therapists who cannot attend for any reason are a fraction of the actual cost to our business. 

The transfer fees are not penalties but are a small contribution to the debt we incur every time a therapist is unable to attend. 

This debt does not respect the reason or morality of the circumstances.

Like many businesses in Australia and worldwide, we face rising costs and inflation. 

At this time, we cannot see a fairer or more practical solution to this challenge other than asking therapists who are unable to attend, regardless of their reasons, to pay a transfer fee to partly compensate us for the costs that we have incurred and cannot get refunded for, regardless of our reasons.

We have a tiered transfer fee policy linked to the notice given by the therapist; the more notice we receive, the lower the transfer fee. 

We believe this is a reasonable compromise addressing this ubiquitous business challenge.

Thank you.

Please review the transfer fee schedule below:

• If the transfer occurs 21 days or more before the practical course commencement date & start time, a $125 transfer fee will be charged.
• If the transfer occurs 20 days or before the practical course commencement date & start time, a transfer fee of $350 will be charged.
• If CPD HC transfers an enrolment to On Hold, a $450 transfer fee will apply when a practitioner wishes to transfer to a practical course.
• No refunds or course transfers are permitted if a practitioner fails to attend any part of the the practical course.

Please Note: If a practitioner attends part of the practical course but fails to complete the whole course, the practitioner will need to re-enrol and pay the full course fee.

Please refer to the CPD HC Transfer Terms & Conditions & On Hold Terms & Conditions.

Terms & Conditions from Jan 1st 2021. Please refer to the CPD HC Transfer Terms & Conditions & On Hold.