With Full Payment:

• If a practitioner has paid the full course fee, contacted CPD HC in writing within 7 days of enrollment and has not accessed the online theory program, a full refund minus a $50 admin fee will be honoured.
• If the online theory program has been accessed within 7 days, a $100 fee will be charged.
• After 7 days, refunds apply according to the Standard Refund Terms & Conditions.

With Payment Plan:

• If a practitioner has paid $1 with a payment plan, contacted CPD HC in writing within 7 days of enrollment and has not accessed the online theory program, their enrolment & any other scheduled payments will be cancelled and no further action is required.
• After 7-days, a $100 cancellation fee will be charged.
• If the online theory program has been accessed, a $100 fee will be charged regardless of the time from enrolment.
• This cancellation fee will be debited from the account where the initial $1 deposit was made.

It is the practitioner's responsibility to ensure they inform CPD HC of any changes to the account details and if they wish the refund to be made into a different account at the time of the refund request and before the refund is processed.

All refund enquiries must be put in writing via the Contact Us form.

If a practitioner enrols in the same course a second time at a later date and then cancels their enrolment for a second time, anytime before the practical course commencement date, a fee equal to 100% of the course fee will be charged to the user.

CPD Health Courses may cancel a practical course due to unforeseen circumstances such as commercially unviable courses, flight delays/ cancellations, presenter medical emergencies, war, riot, industrial dispute, terrorist activity, natural disaster, nuclear disaster, fire or adverse weather conditions. 

In the unlikely event that CPD Health Courses cancels a practical course, we will provide as much notice as possible.

If a practical course is cancelled, the enrolled participants will be offered a Transfer into another practical course at a later date, at no extra charge.

A practitioner may also put their enrollment On Hold indefinitely at no extra charge.

If a refund is requested and the circumstances fall under the CPD HC Terms & Conditions- Refunds:

The refund will be made into the account used to make the initial course payment.

It is the practitioner's responsibility to ensure they inform CPD HC of any changes to the account details and if they wish the refund to be made into a different account at the time of the refund request and before the refund is processed.

CPD Health Courses will not be liable for losses incurred such as accommodation bookings, travel arrangements or any other costs incurred by the user.

Refund requests must be submitted by email.

Failure to do so may result in the forfeiture of course fees previously paid.

Requests must be accompanied with your receipt or another proof of identity.

Refunds will be issued by electronic funds transfer into the account from which the payment was made from.

Participants may need to provide their bank account details for the transfer.

Refunds will be made within 14 days of receiving the written request.

Cancellation of your pure online theory program booking;

1. Less than 4 weeks after course payment:
   No fee will be charged whether the participant has started the online program or not.
2. More than 4 weeks after course payment:
   An administration fee equal to 100% of the course cost will be charged whether the participant has started the online program or not.

CONSENT FORM – Updated Nov 2021

Covid-Safe Plan - Information for Therapists Attending a Practical Course

The following information is provided for your safety and that of other participants attending the Dry Needling practical course. Once you’ve read the information, please submit the Health Questionnaire & Consent Form electronically below, at least seven days before the start of your practical course. 

Please note that all our presenter team are fully vaccinated against COVID-19.

IMPORTANT INFORMATION ABOUT YOUR PRACTICAL COURSE-PLEASE READ

CPD Health Courses - COVID-Safe Plan

Before attending your practical course:

• Please follow the advice given by state authorities regarding isolation rules following overseas and interstate travel.
• Please do not attend the course if you think that you may have been in close contact with a confirmed case of coronavirus. You should monitor your health and seek urgent medical attention if this applies. 
• You should not attend the course if you have any medical condition that may compromise your immune system; these conditions are listed in the practical course consent form. Please ensure that you have read, understood and agree to the consent before attending the course.
• You should not attend the course if you have flu-like symptoms like a cough, sore throat, fatigue, fever, shortness of breath, headache or runny nose. This applies to the period before attending the practical course or at any time during the course. 

Please read carefully:

• It is a government requirement that you are fully vaccinated to attend the practical course.
• You may be asked to show your vaccine evidence by the venue staff or management, so please bring this with you to the practical course.
• You must also check in to the venue using the government app and wear a face mask for the course duration. 
• By agreeing to this consent form, you confirm that you meet the vaccination requirements, check-in, face-mask requirements for these centres. Don't hesitate to Contact Us if you will not meet the vaccination requirements or have any concerns before your practical course.
• We do not check the vaccines status of therapists attending the course unless we are compelled to do so by the venue staff. We will rely on the integrity of the information provided to us on your consent form.

ALL PRACTICAL COURSES

On arrival at your Practical course:

• For us to ensure we can complete our COVID-Safe screening (see below); we ask all participants to arrive 30 minutes before the start of each day’s scheduled start time:
  • Friday: Please arrive at 4:30 pm
  • Saturday: Please arrive at 7:30 am*
  • Sunday (if applicable): Please arrive at 7:30 am

*Podiatrist: Please arrive at 9:30 am on Saturday (no Friday session)

• You will be met at the venue entrance by one of our presenter team. Please do not enter the venue until you have been screened by one of our presenter team.
• On arrival at your practical course, one of our presenter team will complete the COVID-Safe screening (see below) and temperature check (if required). The screening check involves answering a series of health-related questions and taking your forehead temperature.
• If you answer “YES” to any of the screening questions on any of the course training days, unfortunately, you will not be able to attend the course, and you will be advised to seek medical advice or go to a COVID testing centre. We will also provide you with information about when and how you can resume your training.
• If you become unwell while you are attending the course or report feeling any of the signs or symptoms common to COVID-19, unfortunately, you will be asked to leave the course and seek medical advice or go to a COVID testing centre. We will also provide you with information about when and how you can resume your training.
• If you have any of the most common COVID-19 signs or symptoms or you have a temperature that is equal to or exceeds 37.4 degrees centigrade, you’ll be asked to seek immediate medical advice or visit a COVID-19 testing centre. 

COVID-Safe Screening Questions

1. Have you have returned from any overseas or interstate travel within the last 7 days?
2. Have you been in close contact with a confirmed case of coronavirus?
3. Have you any flu-like symptoms like a cough, sore throat, fatigue, fever, shortness of breath, headache or runny nose?

Infrared Forehead Temperature Check (if required)

• Before entry to the course, a member of our presenter team will take your temperature using an Infrared Forehead Thermometer. You will be allowed to enter the venue if your temperature is 37.3 or lower. If your temperature is 37.4 degrees centigrade or higher, you will not be permitted to join the course, and a second test will be carried out, five minutes later.
• If your temperature is 37.4 degrees centigrade or higher after the rest period, unfortunately, you will be asked to seek immediate medical advice or visit a COVID-19 testing centre near the venue. Our presenter team will offer you a mask.

Reference: WHO Guidelines: Getting workplace ready for Covid-19

CONSENT

• The CPD Health Courses Dry Needling Practical Course requires you to practice Dry Needling therapy on other course participants and to allow other participants to practice upon you. We will ask you to pair up with other course participants and rotate partners to get the most out of your training. These arrangements also ensure that the practical course runs on schedule.
• If for any reason you withdraw your consent to be needled while attending the practical course, you will be asked to withdraw from the course and reschedule your training.

Informed Consent to Dry Needling therapy practice

Please read this document carefully. It’s designed to inform you of the possible risks and adverse reactions to Dry Needling therapy.

It’s your right to know this information for you to give informed consent to Dry Needling practice by other students on yourself and enable you to practise on others safely.

What are the possible risks & adverse reactions that are related to Dry Needling therapy?

The possible risks and adverse reactions to dry needling therapy include but are not limited to temporary pain, bleeding, bruising, infection, dizziness, nerve injury, pneumothorax, pregnancy termination, changes to blood pressure, rash, fainting, muscle soreness & fatigue.

What are the procedures CPD Health Courses have implemented to reduce the above risks?

We practice and teach the current safety and health hygiene protocols.

The following is a list of conditions that are the most common relative contra-indications to Dry Needling therapy:

List of conditions 

• Blood borne viruses (HIV & Hepatitis B/C)

• Recent radiotherapy

• Malignancy

• Haematoma

• Pregnancy*

• Diabetes

• Bleeding disorders

• Eczema or psoriasis

• Peripheral neuropathy

• Lowered Immune Function

• Metal Allergies

• Chronic oedema or Lymphoedema

• Recent Axillary & Inguinal Node Dissection

• Open skin wounds or injuries

Unfortunately, due to COVIDSAFE social distancing restrictions on the number of people at a venue, we may not be able to accommodate therapists who wish to or are required to bring a model* to practise upon at the Dry Needling course at this time. 

Please Contact Us us to confirm whether we can accommodate a model, should you need to provide one.

CPD Health Courses advises that you consult your medical doctor if you have any of the pre-existing conditions listed above, excluding pregnancy, to confirm that it is safe for you to attend the practical course. If you are pregnant you are required to provide a model for the duration of your practical course.

Masterclass Course

If you are attending the Masterclass Dry Needling Course and have undergone any type of the following surgery, please inform CPD Health Courses, by email (customerservice@cpdhealthcourses.com) so that we can modify the needling practice & ensure your safety during the course.

• Cosmetic or Augmentation Surgery, E.g. Breast, buttock, pectoral & calf

Course participant rights to privacy & modesty

It is always the intention of CPD Health Courses to respect your right to privacy and to protect your modesty during our courses.

As part of the examination & practice process, you may be required to remove your clothing.

This is to demonstrate the correct technique, teach the known risk factors and apply different treatment approaches. 

CPD Health Courses will always try to minimise the amount of clothing you will be asked to remove & cover those areas that are not being treated directly.

If you have any concerns about this aspect of the course, please do not hesitate to contact us.

Photography

CPD HC reserves the right to take photographic images & video during practical courses. The purposes of these images are to improve products, promote courses & for research.

Students who attend a CPD HC practical session who do not wish to be photographed need to advise us in writing 48 hours before the start of the practical course.

Taking photos or recording video by students attending a practical course is strictly prohibited & a breach of CPD Health Courses intellectual property copyright.

Please read the Course Participant Consent Form below and submit it by clicking on “I Agree” at least seven days before the start of your practical course.

Course participant consent form

I have read, understood and agree to the CPD Health Courses COVID Safe plan, Government Vaccination requirements (Melbourne & Sydney ONLY), Sign-in, Mask-wearing & Temperature Test policy (if required). 

I understand that I may not be able to attend the practical course if I do not comply with the CPD Health Courses COVID-Safe plan at any time during my practical course.

I hereby request and consent to the practice of Dry Needling therapy on me by other course participants.

I have read the list of relative contraindications mentioned above. I have consulted with my medical practitioner (if appropriate) that I have no health-related issues that would preclude me from attending this practical course.

To the best of my knowledge, I confirm that my vaccination schedule is current with respect to Hepatitis B & I pose no known risk to other course attendees from blood-borne viruses or infections. 

I intend this consent form to cover me for the duration of the practical course. I understand that I can withdraw my consent at any time.

By agreeing electronically below, I acknowledge that I have read, agreed & understood the contents of this Consent Form.

Professional Indemnity Insurance Cover

CPD Health Courses strongly recommends that all practitioners who intend to use Dry Needling therapy following successful completion of this course are covered by Professional Indemnity Insurance to an appropriate level of cover.

CPD Health Courses advises all participants to contact their Professional Indemnity Insurer or Professional Association should they require assistance with respect to the appropriate cover.

Liability & Responsibility

CPD Health Courses is not responsible for accidents or incidents using information, techniques, theoretical knowledge or advice provided at our training courses, either during practical courses or following your training.

The decision to use Dry Needling by you as the therapist is entirely your own. 

We offer education and training that is researched, based on the current understanding of the mechanisms, clinical reasoning processes, safety protocols and evidence in the published literature.  

As with all therapeutic interventions, it is the responsibility and obligation of the therapist to decide if Dry Needling is appropriate, within their scope of practice and experience, safe and effective for each unique clinical presentation.

By enrolling into a CPD Health Courses Dry Needling course/s, you have read & agreed to all of the Terms & Conditions.

Consent Form & Covid Safe Plan:

Practitioners attending a CPD HC Dry Needling Course must complete the CPD HC online Health Questionaire & Consent form before attending a practical course.

This online Health Questionaire & Consent form can be found on the 'My Courses' page after logging in.

It contains important information with regards to the CPD HC Covid Safe Plan.

Please click the following link to view the CPD HC Covid Safe Plan: Covid-Safe Plan - Information for Therapists Attending a Practical Course

If a practitioner has any concerns about attending the practical course with regards to the content of the CPD HC online Health Questionaire & Consent form, they must Contact Us at least 72 hrs before attending the practical course.

During the Covid 19 period (March - December 2020) the CPD HC Dry Needling Courses are heavily discounted.

Unfortunately we're unable to offer extra discounts.

To receive a discount, the discount code must be applied at the time of purchase.

Discounts cannot be received after a course has been purchased.

It is the participants responsibilty to ensure that all relevant fields are entered on the registration page & updated by the participant accordingly.

In the case where a professional body requires CPD Health Courses to offer a member discount, this discount will be honoured in full.

From time to time CPD Health Courses announces special offers & discounts that students can apply to courses they enrol in.

Where the member discount is greater than the value of any special offer or discount offered by CPD Health Courses, the difference shall be credited to the student.

Bundle discount: this discount cannot be used in conjunction with any other offer/ discount.

If a practitioner is unwell and has been in close contact with someone who is unwell and is unable to attend the practical course, they must Contact Us ASAP.

If a practitioner is unable to attend the practical course due to illness and wishes to transfer their enrollment LESS than 72-hrs prior to their practical course commencement date, they must have completed more than 50% of their online theory program AND supply a medical certificate, in order for Transfer Fee's to be waived.

In order to attend a practical course, a practitioner will need to provide evidence that they are Covid negative in the form of a Medical Certificate.

Please click this link: Medical Certificate

If a practitioner attends part of the practical course but then is unable to continue for whatever reason, there will be a transfer fee of $150 (with or without a medical certificate).

A maximum of 2-course transfers are permissible when a medical certificate has been provided.

Please be aware of the CPD HC Standard Transfer Fees.

If a practitioner chooses to cancel their course enrolment, the standard Terms & Conditions Refund Policy applies.

Practical Course Attendance

If you're unable to be needled at the DN Practical Course during the Covid restrictions period (including pregnancy, needle phobia, metal allergy) please Contact Us.

COVID-19 No Needle Policy:

Prior to COVID-19 restrictions, we allowed practitioners who did not wish to be needled for reasons such as immunosuppression, needle phobia, pregnancy, metal allergy and other conditions, to attend the practical course by providing a model to practice upon.

Due to restrictions on the number of people in a given space and the added safety procedures, we may need to limit the number of practitioners attending a practical course who cannot be needled.

In the case where a therapist enrols into a Dry Needling course but later becomes unable to be needled due to recent illness or pregnancy, they can put their enrollment on hold indefinitely, at no extra charge, until restrictions are lifted.

Access to the online theory modules & practical technique videos will be available and extended.

We understand that this may be disappointing, but we have made this decision based on the safety of all course participants.

Reducing the numbers of people at our practical courses will assist in compliance with the recommended safe distancing procedures and the time taken to perform screening health tests.

Thanks for your patience & understanding.

Practical Course Rescheduling due to Government Restrictions:

CPD HC does not cancel practical courses. We may need to reschedule a practical course due to Government restrictions.

We will inform practitioners if their enrollment is transferred to a course at a later date.

If the new course date is unsuitable, a practitioner can transfer their enrolment to any other practical course at a later date.

If you Contact Us within 7-days of the course reschedule notification, the transfer is free of charge.

Otherwise the standard CPD HC Terms & Conditions - Transfer Fee's apply. 

CPD HC does not cancel practical courses. However, we may need to reschedule a practical course due to Government restrictions and border closures.

Practical Course Rescheduling - Refunds:

All correspondence relating to a refund must be made in writing to CPD HC rather than word of mouth.

If CPD HC reschedules a practical course due to Government restrictions or border closures, a practitioner can request a refund within 7-days of the course reschedule notification. This request must be made in writing to: info@cpdhealthcourses.com

If a practitioner chooses to cancel their course enrolment at any other time after 7-days, the standard CPD HC Terms & Conditions - Refunds apply.

It is the practitioner's responsibility to ensure they inform CPD HC of any changes to their card account details at the time of the refund request before the refund is processed.

Refunds will be made into the account used to make the initial course payment unless otherwise advised in writing. All refunds incur a $50 administration fee. 

Practical Course Rescheduling - Transferring:

We will keep practitioners informed if their enrollment is transferred to a course at a later date, due to Government restrictions and border closures.

If the new course date is unsuitable, a practitioner can transfer their enrolment to any other practical course or place their enrolment on hold at a later date within 7-days of the CPD HC transfer (no transfer fee).

If you Contact Us within 7-days of the course reschedule notification, the transfer is free of charge.

Otherwise the standard CPD HC Terms & Conditions - Transfer Fee's apply.

Please Note: CPD HC Terms & Conditions - Transfer Fee's & Refunds:

The Terms & Conditions - Transfer Fee's & Refunds do not apply if a practitioner has previously transferred their practical course enrolment to an earlier or later practical course or put their enrollment On Hold prior to the course being rescheduled.

Please Contact Us as soon as possible if you can't attend your practical course.

CPD HC does not cancel practical courses. However, we may need to reschedule a practical course due to Government restrictions.

Transferring - Due to Course Rescheduling:

If a practical course is rescheduled due to Government restrictions, we will inform all practitioners of the new practical course date.

If the new course date is unsuitable, a practitioner can transfer their enrolment to any other practical course at a later date.

If you Contact Us within 7-days of the course reschedule notification, the transfer is free of charge.

Otherwise the standard CPD HC Terms & Conditions - Transfer Fee's apply.

Transferring - Due to Illness:

If a practitioner is unwell or has been in close contact with someone who is unwell and they are unable to attend their practical course, they must Contact Us ASAP.

If a practitioner is unable to attend their practical course due to illness, a medical certificate must emailed to: info@cpdhealthcourses.com 

If your practical couse is scheduled to run but you are unable to attend due to local Government travel restrictions, you can transfer to a course at a later date. Please Contact Us.

If your practical couse is scheduled to run but you're uncertain about attending your practical course, (but no government travel restrictions are currently in place), you're welcome to transfer to a course at a later date. CPD HC Standard Transfer fee's will apply.

Please Note: CPD HC Terms & Conditions - Transfer Fee's & Refunds:

The CPD HC Transfer Fee's & Refunds Terms & Conditions do not apply during the Covis Period if a practitioner has previously transferred their practical course enrolment to an earlier or later practical course or put their enrollment On Hold prior to the course being rescheduled.

Please be aware that once a practitioner transfers from their first practical course enrollment to later or earlier practical course or puts their enrolment On Hold and then wishes to cancel their course enrollment, course fees/ part payments cannot be refunded regardless of the time prior to the later practical course commencement.

Please Contact Us as soon as possible if you can't attend your practical course.

If a practitioner chooses to cancel their course enrolment at any other time, the standard Terms & Conditions Refund Policy apply.

If a practitioner requests a refund, and a refund is due, it will be made into the account used to make the initial course payment unless otherwise advised. Refunds can take up to 10 days to appear in an account (Stripe Terms & Conditions).

If a practitioner is unable to attend a practical course due to their vaccine status not meeting the government directives, Public Health Orders or venue entry requirements, they will be subject to the CPD HC Late Transfer Fee Terms & Conditions. 

By enrolling in a CPD HC Dry Needling Course, a practitioner is taking responsibility to check their vaccine status in order to attend a practical course.

CPD Health Courses is not responsible for accidents or misadventure using information, techniques, theoretical knowledge or advice provided at our training courses. The decision to use Dry Needling by you as the therapist is entirely at the disgression of the practitioner. 

We offer education and training that is researched, based on the current understanding of the mechanisms, clinical reasoning processes, safety protocols and evidence in the published literature.  

As with all therapeutic interventions, it is the responsibility and obligation of the therapist to decide if Dry Needling is appropriate, within their scope of practice and experience, safe and effective for each unique clinical presentation.

By enrolling into a CPD Health Courses Dry Needling course/s, you have read & agreed to the CPD Health Courses Terms & Conditions.

CPD Health Courses reserves the right to change, alter, amend and update these Terms & Conditions at any time without prior notice.

By enrolling in a course and ticking the Terms & Conditions checkbox you agree to abide by the most recent version of the published Terms & Conditions. 

We strongly advise to read our Terms & Conditions every time you engage or interact with this website.

When you book a course with CPDHC you are agreeing to the following terms and conditions.
By attending any of our theory or practical courses you are agreeing to comply with and be bound by the following terms & conditions.

The course may consist of a theory and a practical component or may be an online theory program only.

In the case of a course that consists of both theory as well as a practical component, users will not be able to split or divide course payments. Full payment is required before commencing any course.

If a practitioner has not accessed the online theory program, has paid the full course fee and has contacted CPD HC in writing within 7 days of enrollment, a refund minus a $25 admin fee will be honoured. After 7 days, refunds apply according to the CPD HC Refund Terms & Conditions.

If a therapist enrols in a Dry Needling course and pays a $1 deposit and then decides to cancel their enrollment before the full fee has been debited, there will be a $100 cancellation fee, regardless of whether the online theory program has been accessed or not.

This cancellation fee will be debited from the account where the initial deposit was made.

If CPD HC contacts a practitioner with regards to confirming practical course attendance and CPD HC fails to get a response from the practitioner after 3 separate contacts (email or text), regardless of the time before practical course commencement, CPD HC reserves the right to cancel the practitioners practical course enrolment.

Alternatively, the enrolment may be put on hold. The practitioner will be charged a transfer fee to join a pracical course at a later date.

A Practitioner cannot have 2 or more uncompleted enrolments of the same course at the same time (unless they fail to pass the practical test and are enrolled in a Supplementary course or they failed to attend a practical course they were enrolled in).

If a practitioner is enrolled in a practical course or their enrollment is On Hold for any reason, a practitioner can not re-enrol in the same practical course at a later or earlier date.

If an enrollment is On Hold for any reason, a practitioner can self-transfer to a practical course by logging in and clicking the 'Find Another Course' button (Transfer fees may apply- Terms & Conditions).

A practitioner can self-transfer from a practical course to another practical course at a later or earlier date by logging in and clicking the 'Find Another Course' button (Transfer fees will apply).

A Payment Plan schedule will continue whilst an enrolment is On-Hold.

If a practical course date has expired and a practitioner did not attend that course or transfer before the practical course start date, that enrolment will be considered null & void.

A practitioner can re-enrol in another practical course and the full payment will apply.

CPD HC reserves the right to stop access to an online theory program and enrolment in a practical course. Practitioners will be notified by email.

CPD HC reserves the right to cancel an upcoming payment or place a payment on hold. Practitioners will be notified by email.

An enrolment can be placed On Hold for a maximum period of no longer than 2 years in total, after which time the enrolment will be cancelled if a practitioner has not completed the online theory & practical course. 

'Transfer' includes moving from a practical course to On Hold and moving from On Hold to a practical course.

Failure to make a payment instalment after 3 payment-due reminders without communication with CPD HC, will cause a course enrolment to be put on hold.

Transfer Fees will apply to go from On Hold to the practical course.

A practitioner will no longer have access to the online theory program whilst on hold.

After course fees have been paid, a practitioner can join the same practical course if a place is available or transfer to another practical course after Transfer fees have been paid.

Please Contact Us to gain access to theory modules again and transfer to a practical course. Transfer Fees apply.

An enrolment can be placed On Hold for a maximum period of no longer than 2 years in total, after which time the enrolment will be cancelled if a practitioner has not completed the online theory & practical course. 

Course price changes displayed on the website: If a practitioner enrols in a practical course with a payment plan and their enrolment is either placed on hold or transferred to a course at a later date before paying the total price, the course price cannot be changed (the price can not be increased or decreased).

The initial course price displayed and invoiced at the time of enrolment will be the price to be paid according to the payment plan chosen at the date & time of enrolment, regardless of a change in the course price, after joining a practical course from on hold.

Please note: If a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled, according to the payment plan chosen when first enrolling in a course.

Rushing through the Online Theory Modules:

For safety reasons, CPD HC reserves the right to place a practitioner's practical course On Hold 1-6 days before the practical course, due to the following:

• A practitioner progresses through the online theory modules three times faster than the required completion rate which poses safety concerns for others attending the practical course. 
• A practitioner takes more than 5 attempts to answer more than 30% of the online theory MCQ's.

If an enrolment is placed On Hold, a practitioner will not be eligible to attend the practical course on Friday or Saturday.

Practitioners will be notified if their enrolment is placed on hold.

Completing the Theory Modules:

It is mandatory for all practitioners enrolled in a CPD HC Dry Needling Course to complete 100% of the online theory modules at least 24 hours before attending the practical course. Failure to meet this requirement may result in the enrolment being placed On-Hold by CPD HC Admin. 

Furthermore, CPD HC reserves the right to place a Dry Needling Introductory enrolment On Hold if less than 50% of the online theory program has been completed 48 hours or less before the practical course commencement date (by Wed 4pm).

However, a practitioner will be given access to the Online Theory Modules for 12 months. They will need to start the Theory Modules from the beginning & complete the program in good faith according to the CPD HC Terms & Conditions.

A $250 Transfer fee will apply when joining a practical course at a later date.

Please Note:

• It is the responsibility of the practitioner to contact CPD HC in writing before the practical course commencement date if they're unable to log in to start or complete their theory program.
• CPDHC takes no responsibility for a user's failure to complete the online theory program before joining the practical course.
• An enrolment can be placed On Hold for a maximum period of no longer than 2 years in total, after which time the enrolment will be cancelled if a practitioner has not completed the online theory & practical course. 
• No refunds will be given once an enrolment has been put On Hold by CPD HC.
• CPD HC reserves the right to place an enrolment On Hold if 50% of the online theory program has not been completed at least 48-hrs before the practical course commencement date/time. Transfer fees will apply when joining a practical course at a later date.
• CPD HC reserves the right to place an enrolment On Hold if a practitioner has not confirmed their attendance at least 2 days before the practical course commencement date/ time.
• A practitioner will need to pay the Late Transfer Fee when joining a practical course at a later date.

An enrolment can be placed On Hold for a maximum period of no longer than 2 years in total, after which time the enrolment will be cancelled if a practitioner has not completed the online theory & practical course. 

Please note: If a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled, according to the payment plan chosen when first enrolling in a course.

• An enrolment can be placed On Hold for a maximum period of no longer than 2 years in total, after which time the enrolment will be cancelled if a practitioner has not completed the online theory & practical course. 
• 'Transfer' includes moving from a practical course to On Hold or from On Hold to a practical course.
• 'Transfer' also includes moving from one-course type to a second-course type (DN Intro to DN Advanced or vice vera).
• On Hold Transfer fees apply depending on the number of days before transferring before the practical course commencement date.
• An On Hold Transfer fee will be charged every time an enrolment is put On-Hold. 
• If a transfer fee is paid to go on hold, it will not be charged again when transferring to a practical course.
• Access to the online theory modules will continue whilst On Hold for a maximum of 2 years.
• Payment plan schedules will continue whilst an enrolment is On-Hold.
• Please be aware that once a practical course enrollment is placed On Hold, there will be a course cancellation fee equal to 100% of the total course fee (with full course payment or payment plan).
• CPD HC administrators reserve the right for whatever reason and without the permission of the practitioner, to put a practitioner's enrollment On-Hold.
• Transfer fees will apply when joining a practical course at a later date.
• CPD HC reserves the right to stop access to the online theory program.
• If CPD HC has not received a scheduled payment after CPD HC has communicated with the practitioner (email or text) & received no response, CPD HC reserves the right to place an enrolment On Hold. Access to the online theory modules will stop.
• Course & Transfer fee will apply to re-gain access to the online theory program.
• Transfer Fees apply from January 1st 2021.

Standard Transfer Fees apply from January 1st 2021 as below.

An enrolment can be placed On Hold for a maximum period of no longer than 2 years in total, after which time the enrolment will be cancelled if a practitioner has not completed the online theory & practical course. 

Please note: If a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled, according to the payment plan chosen when first enrolling in a course.

'Transfer' includes moving from a practical course to On Hold and moving from On Hold to a practical course.

"Transfer' also includes moving from the one course type to a second course type (DN Intro to DN Advanced or vice vera).

If a practitioner contacts us requesting a practical course Transfer or to put their enrolment On Hold but does not self Transfer, go On Hold or contact us within 48-hrs of making the request, CPD HC reserves the right to put their course enrolment On Hold.

There will be a transfer fee between $100 - $350 to Transfer from On Hold to a practical course.

Failing to contact CPD HC:

• If CPDHC contacts a practitioner with regards to confirming practical course attendance and we fail to get a response from the practitioner after 3 contacts (email or text), regardless of the time before practical course commencement, CPD HC reserves the right to put the practitioner's practical course enrolment On Hold.
• CPD HC reserves the right to place an enrolment On Hold if a practitioner has not confirmed their attendance at least 5 days before the practical course commencement date/ time.

On Hold details:

• CPD HC reserves the right to place an enrolment On Hold if less than 50% of the online theory program has been completed 48-hrs before the practical course commencement date/time. Transfer fees will apply when joining a practical course at a later date.

• Payment plan instalments will continue as scheduled.  
• Transfers to another practical course are dependent on availability.
• A practitioner will need to Contact Us to continue their online theory program whilst on hold.
• A practitioner will need to pay the appropriate Transfer fee in order to re-gain access to the online theory and join a practical course ($100 to $350).
• A practitioner will need to re-join a practical course within 2 years. 
• If you join a practical course that's more than 12 months after the enrolment suspension date, you will need to start the Online Theory program again.
• No refunds will be given once a course enrolment has been Transferred or put On Hold:
• Please be aware that once a practitioner Transfers to a practical course at a later date, puts their practical course enrollment On Hold or has their course enrolment Suspended and then wishes to cancel their course enrollment, there will be a fee equal to 100% of the total course fee (with full course payment or payment plan).

Please Note:

CPD HC reserves the right to place an enrolment On Hold if the theory program has not been completed at least 48-hrs before the practical course commencement date. 

In this case, a practitioner will need to pay the Late Transfer fee of $250.

An enrolment can be placed On Hold for a maximum period of no longer than 2 years in total, after which time the enrolment will be cancelled if a practitioner has not completed the online theory & practical course. 

Please note: If a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled, according to the payment plan chosen when first enrolling in a course.

'Transfer' includes moving from a practical course to On Hold and moving from On Hold to a practical course.

CPD HC reserves the right to place an enrolment On Hold if less than 100% of the online theory program has been completed 48-hrs before the practical course commencement date/time.

Transfer fees will apply when joining a practical course at a later date.

There's a $100 Transfer Fee for any practical course put On Hold 15 days or more from the practical course commencement. 

There's a $250 Transfer Fee for any practical course put On Hold 48-hrs -14 days from the practical course commencement. 

There's a $350 Transfer Fee for any practical course put On Hold 48-Hrs or less before practical course commencement & any time after practical course commencement. 

If you have a payment plan, your payment schedule will continue whilst you are On-Hold.

If a practitioner does not attend the practical course they are enrolled in OR they have no communication with CPD HC before practical course commencement, their enrolment will be automatically put On Hold and the practitioner will be charged a late transfer fee in order to transfer from On Hold to a practical course at a later date.

Access to the online theory modules will continue whilst On Hold for a maximum of 2 years after which the enrolment will expire and a practitioner will need to re-enrol.

IMPORTANT INFORMATION ABOUT YOUR ONLINE THEORY

How is the online theory content presented?

*The online theory content is presented as learning modules. Each module contains different types of learning tasks:

• Video presentations with sound, images, and narration transcripts that can be downloaded
• Quizzes that help you review the essential information within the relevant module
• Recommended Practice Exercises based on the essential skills you will need to learn in preparation for your practical course
• Checklists that ensure you have practised the critical skills and learned essential information in preparation for your practical course
• Video Homework (Optional) is an opportunity for you to upload a video of your safe needling practice, using an alternate needle. If you decide to complete this optional exercise, you will receive feedback on your video which will help you fine-tune your practical skills

*The online theory modules are customised according to your Dry Needling course's most relevant information and your profession. The above list covers all the possible types of content tasks but does not necessarily represent every Dry Needling course online theory content.

As with any learning task, there is always "MUST KNOW" and "NICE TO KNOW" information, your online theory is no different.

 The "MUST KNOW" content is listed under the MANDATORY MODULES SECTION. 

You must complete all mandatory tasks to ensure you are well prepared for the practical course.

• Download the Practical Course Downloads (Practical Course Handout & Muscle Safety Grid)
• Watch the video content
• Complete all multiple-choice quizzes
• Tick all the checkbox items on the Checklists page

Please ensure you watch, in full, the following videos:

• Navigating Your Online Theory
• What is Mandatory & Non-Mandatory Content?

These videos explain how the content is arranged and the operating features of the online theory platform. 

You must complete all the mandatory tasks to record that you have completed your online theory. You can see your progress using the Progress Bar at the top of your screen.

The progress bar records the completion of mandatory and non-mandatory tasks.

The "NICE TO KNOW" content is listed under the NON-MANDATORY MODULES SECTION.

Once you've completed the Mandatory content, we recommend that you review the Non-Mandatory Practical Course Video Training modules which are specific to your course.

You will have full access to this content until your Practical Course date. If you would like to review this content following your Practical Course you can join the CPD Health Courses Dry Needling Video Training site.

Once you successfully complete your practical course, you will receive an email containing a certificate of completion for the mandatory hours and practical course you've attended. If you have completed any non-mandatory hours, you'll also receive a certificate that reflects the number of non-mandatory modules you've completed. You must successfully complete the practical course to receive your certificates of completion.

For safety reasons, CPD HC reserves the right to place a practitioner's practical course On Hold due to the following:

• If a practitioner takes less than 30% of the allocated time to complete 100% of the online theory modules.
• If a practitioner has taken more than 5 attempts to answer more than 30% of the online theory MCQ's.

A $250 Transfer fee will apply when joining a practical course at a later date.

For safety reasons, CPD HC reserves the right to place a practitioner's practical course On Hold due to the following:

• A practitioner progresses through the online theory modules three times faster than the required completion rate, posing safety concerns for others attending the practical course. 
• If a practitioner has taken more than 5 attempts to answer more than 30% of the online theory MCQ's.

If an enrolment is placed On Hold, a practitioner will not be eligible to attend the practical course on Friday or Saturday.

A $250 Transfer fee will apply when joining a practical course at a later date.

Completing the Theory Modules:

• It is mandatory for all practitioners enrolled in a CPD HC Dry Needling Course to complete 100% of the online theory modules at least 24 hours before attending the practical course.  
• CPD HC Admin reserves the right to place a practitioner's enrolment On-Hold if a practitioner has not completed 100% of the online theory program 24-hrs before the practical course commencement date  (Terms & Conditions).
• Furthermore, CPD HC reserves the right to place a Dry Needling Introductory enrolment On Hold if less than 50% of the online theory program has been completed 48 hours or less before the practical course commencement date (by Wed 4pm).
• Transfer fees will apply if an enrolment is placed on hold by CPD HC
• A $250 Transfer fee will apply when joining a practical course at a later date.
• If CPD HC places an enrolment on hold due to any of the reasons above, no course refund can be given.

A practitioner will be given access to the Online Theory Modules for a maximum time of 24 months whilst on hold.

They will need to start the Theory Modules from the beginning & complete the program in good faith according to the CPD HC Terms & Conditions.

Please Note:

• It is the responsibility of the practitioner to contact CPD HC at least 4 weeks before the practical course commencement date if they're unable to log in to start their theory program (or at any time if enrolment is less than 4 weeks before the start date).
• CPDHC takes no responsibility for a user's failure to complete the online theory program before joining the practical course.

Rushing through the Online Theory Modules:

For safety reasons, CPD HC reserves the right to place a practitioner's practical course On Hold 1-6 days before the practical course, due to the following:

• A practitioner progresses through the online theory modules three times faster than the required completion rate, posing safety concerns for others attending the practical course. 
• A practitioner takes more than 5 attempts to answer more than 30% of the online theory MCQ's.

If an enrolment is placed On Hold, a practitioner will not be eligible to attend the practical course on Friday or Saturday.

A $250 Transfer fee will apply when joining a practical course at a later date.

Completing the Theory Modules:

• It is mandatory for all practitioners enrolled in a CPD HC Dry Needling Course to complete 100% of the online theory modules at least 24 hours before attending the practical course.  
• CPD HC Admin reserves the right to place a practitioner's enrolment On-Hold if a practitioner has not completed 100% of the online theory program 24-hrs before the practical course commencement date  (Terms & Conditions).
• Furthermore, CPD HC reserves the right to place a Dry Needling Introductory enrolment On Hold if less than 50% of the online theory program has been completed 48 hours or less before the practical course commencement date (by Wed 4pm).
• Transfer fees will apply if an enrolment is placed on hold by CPD HC
• A $250 Transfer fee will apply when joining a practical course at a later date.
• If CPD HC places an enrolment on hold due to any of the reasons above, no course refund can be given.

A practitioner will be given access to the Online Theory Modules for a maximum time of 24 months whilst on hold.

They will need to start the Theory Modules from the beginning & complete the program in good faith according to the CPD HC Terms & Conditions.

Please Note:

• It is the responsibility of the practitioner to contact CPD HC in writing before the practical course commencement date if they're unable to log in to start or complete their theory program.
• CPDHC takes no responsibility for a user's failure to complete the online theory program before joining the practical course.
• An enrolment can be placed On Hold for a maximum period of no longer than 2 years in total, after which time the enrolment will be cancelled if a practitioner has not completed the online theory & practical course. 
• Practitioners will be notified if their enrolment is placed on hold.
• No refunds will be given once an enrolment has been Transferred or put On Hold.

It is a mandatory requirement that all practitioners enrolled in a CPD HC Dry Needling Course have successfully completed 100% of the online theory modules 24-hrs before attending the practical course (Terms & Conditions).

If a practitioner has not completed 100% of the online theory program 24-hrs before the practical course commencement date, CPD HC Admin reserves the right to place a practitioner's enrolment On-Hold.

CPD HC reserves the right to place an enrolment On Hold if less than 50% of the online theory program has been completed 48-hrs before the practical course commencement date/time (by Wed 4pm for the Introductory course).

For safety reasons, CPD HC reserves the right to place a practitioner's practical course On Hold due to the following:

• A practitioner progresses through the online theory modules three times faster than the required completion rate which poses safety concerns for others attending the practical course. 
• If a practitioner has taken more than 5 attempts to answer more than 30% of the online theory MCQ's.

A $250 Transfer fee will apply when joining a practical course at a later date.

Transfer fees will apply when joining a practical course at a later date.

• It is the responsibility of the practitioner to contact CPD HC in writing at least 4 weeks before the practical course commencement date if they're unable to log in to start or complete their theory program.
• CPDHC takes no responsibility for the failure of a user to complete the online theory program before joining the practical course.

It is a mandatory requirement that all practitioners enrolled in a CPD HC Dry Needling Course have successfully completed 100% of the online theory modules 24-hrs before attending the practical course (Terms & Conditions).

If a practitioner has not completed 100% of the online theory program 24-hrs before the practical course commencement date, CPD HC Admin reserves the right to place an enrolment On-Hold.

For safety reasons, CPD HC reserves the right to place a practitioner's practical course On Hold due to the following:

• A practitioner progresses through the online theory modules three times faster than the required completion rate which poses safety concerns for others attending the practical course. 
• If a practitioner has taken more than 5 attempts to answer more than 30% of the online theory MCQ's.

A $250 Transfer fee will apply when joining a practical course at a later date.

• It is the responsibility of the practitioner to contact CPD HC in writing before the practical course commencement date if they're unable to log in to start or complete their theory program.
• CPDHC takes no responsibility for a user's failure to complete the online theory program before joining the practical course.

Please note: If a practitioner or CPD HC transfers an enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled, according to the payment plan chosen when first enrolling in a course.

It is the responsibilty of the practitioner to contact CPD HC in writing before the practical course commencement date, if they're unable to log in to start or complete their theory program.

CPDHC takes no responsibility for the failure of a user to be unable to complete the online theory program before joining the practical course.

Please click HERE for the most likely causes of Online Theory issues.

Recommended Browser:

• You may not be using our recommended browser. Please use Chrome to access & complete your online theory. Here's the CPD HC website URL: http://www.cpdhealthcourses.com/index/ 

Internet Speed 

• Your internet speed is slow. To be able to view all the module slides, listen to the voiceovers & watch the video content you need a moderate to fast internet speed. Your download speed should be at least 3-5 Megabits per second. You can check your internet speed by Here. If your internet speed is less than our recommendation you should try and connect to a faster network eg home/work/friend/library/university/college. Another reason could be that you're connecting to the internet using a wireless connection. A wireless connection is significantly slower than a direct connection using a LAN cable to your modem.

Recommended Devices

• The online theory program is compatible to use with an iPad, a Windows tablet, laptop or desktop computer.
• Please ensure you have performed a software update.

Clearing Your Cache

• Your browser may still use old files which can cause display or access problems. Clearing your browser cache may help our applications run better on your computer. To clear your cache please follow these instructions: Refresh your cache on a Windows Device or Mac.

Multiple Devices

• You can use more than one device to complete your online theory eg. Start on your desktop while at work then continue to work on the theory modules using your laptop at home. However, you should make sure that you exit the program window every time you complete a Module or intend to continue working on another device using the "Exit" button.

Logging Out/In

• In some cases, the information that goes from your computer back to our servers may get interrupted. This might cause the system to crash and require a restart. Logging out, and then back in again of your program may resolve this issue. You may also wish to shut down your computer and restart as well.

Please ensure you've tried all these solutions and feel free to get back to us with any more issues. 99% of issues are resolved by trying the solutions above.

CPD Health Courses reserves the right to change, alter, amend and update the online theory program at any time without prior notice.

If a practitioners' enrollment has been placed on hold and the practitioner has not engaged in the theory content for 12 months or longer, their theory program will be automatically updated to the most recent version of the online theory program without prior notice.

CPD HC reserves the right to update the practitioner program to the newest version and the practitioner will need to complete the updated program.

Please Note: 

Any theoy progress on the previous version will not be credited and the practitioner must complete the most recent theory version in order to join a practical course.

If a practitioner has not accessed the online theory program, has paid the full course fee and has contacted CPD HC in writing within 7 days of enrollment, a refund minus a $50 admin fee will be honoured. After 7 days, refunds apply according to the CPD HC Refund Terms & Conditions.

If a therapist enrols in a Dry Needling course and pays a $1 deposit and then decides to cancel their enrollment before the full fee has been debited, there will be a $100 cancellation fee, regardless of whether the online theory program has been accessed or not.

This cancellation fee will be debited from the account where the initial deposit was made.

The $1 payment plan offer is only available once.

Please be aware that if a practitioner enrols in a course with a payment plan for $1 with the final payment due 2 weeks before the practical course commencement date, and then cancels their enrollment before the final payment has been made, they will be unable to enrol in a course with a payment plan at a later date. They will need to pay in full at the time of enrolment.

If a practitioner wishes to enrol in a practical course a second time, after cancelling their first enrollment as above, they will need to pay the full amount at the time of their 2nd enrolment.

Please note: If a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled, according to the payment plan chosen when first enrolling in a course.

Course price changes displayed on the website:

If a practitioner enrols in a practical course with a $1 payment plan and their enrolment is either placed on hold or transferred to a course at a later date before paying the total price, the price of the course cannot be changed (the price can not be increased or decreased). This also applies when a course structure has been updated / changed.

The initial course price at the time of enrolment will be the price that's automatically debited according to the payment plan chosen at the time of enrolment.

No refund can be given for the difference in course prices.

Please note: If a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled, according to the payment plan chosen when first enrolling in a course.

Please note: If a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled, according to the payment plan chosen when first enrolling in a course.

• Defer balance until 2 weeks before the course means: after paying an initial amount to enrol in the course, the final course payment will be automatically debited 2 weeks before the practical course commencement date, from the credit card account entered when paying the initial amount.
• By consenting to the CPD HC Terms & Conditions, a practitioner is agreeing that any weekly, fortnightly or monthly payments or the final payment will be automatically debited from their account that they made the initial payment.
• If a practitioner wishes to change the account details from which the final payment will be automatically debited, they can do so by logging in and clicking 'My Saved Credit Card' under 'My Account'.
• If a practitioner requests a refund, and a refund is payable under the CPD HC Terms & Conditions, the refund will be made into the account used to make the initial course payment.
• It is the practitioner's responsibility to ensure they inform CPD HC of any changes to the account details and if they wish the refund to be made into a different account at the time of the refund request and before the refund is processed.
• All course fees are quoted in (AUD) & are inclusive of GST.
• All payments must be made in Australian Dollars (AUD).
• All course payments are made through CPDHC website via Stripe. You can pay via Stripe using your credit/ debit card.
• CPDHC holds no credit card details including information.
• CPDHC cannot be held liable for any issues related to credit card payments where there has been misuse or fraud.
• A Stripe receipt will be sent to you via email after payment.
• Confirmation of your booking will be sent to you via email.
• Access to the online theory program will be made available once full payment has been received (unless a payment plan has been set up).
• Course fees must be paid in full before participation in the practical course (including payment plans).

Please Note:

• CPD HC takes no responsibilty with regards to a practitioner being unable to log in to their online theory program.
• It is the responsibilty of the practitioner to contact CPD HC at least 4 weeks before the practical course commencement date, if they're unable to log in to start their theory program. They can use the Contact Us form or call the mobile number on the home page of the website.
• Practitioners need to be aware that it is a mandatory requirement to successfully complete all the online theory modules before attending the practical course. They need to leave enough time to complete the program before attending the practical course.

If a practitioner has not accessed the online theory program, has paid the full course fee and has contacted CPD HC in writing within 7 days of enrollment, a refund minus a $50 administration fee will be honoured. After 7 days, refunds apply according to the CPD HC Refund Terms & Conditions.

If a therapist enrols in a Dry Needling course and pays a $1 deposit and then decides to cancel their enrollment before the full fee has been debited, there will be a $100 cancellation fee, regardless of whether the online theory program has been accessed or not.

This cancellation fee will be debited from the account where the initial deposit was made.

Course price changes displayed on the website: If a practitioner enrols in a practical course with a payment plan and their enrolment is either placed on hold or transferred to a course at a later date before paying the total price, the price of the course cannot be changed (the price can not be increased or decreased).

The initial course price at the time of enrolment will be the price that's automatically debited according to the payment plan chosen at the time of enrolment.

Please note: If a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled, according to the payment plan chosen when first enrolling in a course.

Please note: If a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled, according to the payment plan chosen when first enrolling in a course.

On Hold Fee's and Deadlines

If you have a payment plan, your payment schedule will continue whilst you are On Hold.

Payment Plan Scheduled Fee's

If a payment has been scheduled and the payment has been automatically debited on the scheduled date, and a practitioner then puts their enrollment on hold after the scheduled payment has been debited from the account, the payment cannot be refunded.

The course payment will automatically carry over to the practical course that the practitioner transfers to at a later date.

There's no expiration date when putting an enrolment On Hold.

Please be aware that once a practitioner puts their practical course enrollment On Hold and then wishes to cancel their course enrollment, there will be a fee equal to 100% of the total course fee (with full course payment or payment plan).

Please note: If a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled, according to the payment plan chosen when first enrolling in a course.

• Defer balance until 2 weeks before the course means: after paying an initial amount to enrol in the course, the final course payment will be automatically debited 2 weeks before the practical course commencement date, from the credit card account entered when paying the initial amount.
• By consenting to the CPD HC Terms & Conditions, a practitioner is agreeing that any weekly, fortnightly or monthly payments or the final payment will be automatically debited from the account that they made the initial payment from.
• If a practitioner wants to change the account details from which the final payment will be automatically debited, they can do so by logging in and clicking 'My Saved Credit Card' under 'My Account'.
• If a practitioner requests a refund, the refund will be made into the account used to make the initial course payment.
• It is the practitioner's responsibility to ensure they inform CPD HC of any changes to the account details and if they wish the refund to be made into a different account at the time of the refund request and before the refund is processed.
• All course fees are quoted in (AUD) & are inclusive of GST.
• All payments must be made in Australian Dollars (AUD).
• All course payments are made through CPDHC website via Stripe. You can pay via Stripe using your credit/ debit card.
• CPDHC holds no credit card details including information.
• CPDHC cannot be held liable for any issues related to credit card payments where there has been misuse or fraud.
• A Stripe receipt will be sent to you via email after payment.
• Confirmation of your booking will be sent to you via email.
• Access to the online theory Program will be made available once full payment has been received (unless a payment plan has been set up).
• Course fees must be paid in full before participation in the practical course (including payment plans).

Auto-Payments: CPD HC does not monitor auto-payments. 

It is up to the practitioner to inform CPD HC 7-days in advance if they wish to change a payment plan auto-payment date.

Please note: If a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled, according to the payment plan chosen when first enrolling in a course.

CPD HC reserves the right to place an enrolment On Hold if a practitioner has not confirmed their attendance more than 48-hrs before the practical course commencement date/ time.

Please note: If a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled, according to the payment plan chosen when first enrolling in a course.

A practitioner will need to pay the Late Transfer Fee when joining a practical course at a later date.

Access to the online theory program will recommence once the transfer fee has been paid.

Practitioners can self-transfer from On Hold to a practical course at a later date after paying the Late Transfer fee at that time ($350).

No refunds will be given if practical course confirmation has not been received more than 48-hrs of the practical course commencement date/ time.

No refunds will be given once a course enrolment has been Transferred or put On Hold.

It is a mandatory requirement that practitioners arrive at the practical course on time.

This course is accredited according to completing a specific number hours of training.

All practitioners need to attend the whole course in order to receive their Certificate of Completion.

Please Contact Us if you're going to be more than 30 minutes late.

Please note: If a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled, according to the payment plan chosen when first enrolling in a course.

80-hr DN Course:

• Due to CPD Health Courses practical course requirements, the 20-hr practical training (of the 80-hr DN course) must be completed over one single practical course: Friday evening & Saturday of the SAME weekend.
• If a practitioner is sick and unable to attend the Sunday training, after successfully completing the Introductory Practical Test, they must produce a Medical Dr’s Certificate in order to defer their Advanced course enrolment to the next Advanced practical course.
• Once the Medical Certificate has been received we will transfer your Advanced practical training enrollment. Transfers fees may apply.
• If a practitioner is unable to attend the Sunday practical training for any other reason, after successfully completing the Introductory Practical Test, they can defer their practical course enrolment to another date. The fee for deferment/transfer is $350.00

Any practitioner enrolled on the 80-Hr DN Course, who defers from the DN Advanced practical training for any reason, after successfully completing the Introductory training on Friday & Saturday will be required to attend the Friday & Saturday training and complete a re-test on Saturday afternoon before joining the practical on Sunday.

This is to ensure all practitioners have maintained the same level of safety necessary to attend the Advanced course training on Sunday.

Please note: practitioners who defer the Sunday practical training will not be able to practice Dry Needling Therapy until they have successfully completed all requirements for this 80-hr Dry Needling Course.

If a practitioner starts the practical training but is unable to complete the Introductory practical training and/ or the Practical Test due to illness or illness of a family member, they will need to defer the practical training and transfer to the next available practical course (Friday / Saturday & Sunday). Transfers fees may apply.

They must produce a Medical Dr’s Certificate for themselves or the family member. 

They will need to complete the 20-hr practical training over one single night & weekend: Friday evening, Saturday & Sunday of the SAME weekend.

20-hr DN Introductory (Physio/ Chiro/ Osteo/ GP/ Myo/ EP):

If a practitioner starts the practical training but is unable to complete the Introductory practical training and/ or the Practical Test due to any other reason than illness, they will need to defer the practical training and transfer to the next available practical course.

• They will need to complete the 12-hr practical training over Friday night & Saturday of the same weekend (Introductory course enrollment). 
• The fee for transferring in this circumstance is $350.00.
• The fee for transferring in this circumstance is $150.00 with a medical certificate.
• Please note: If you join a practical course that's more than 12 months after completing your online theory program, you will need to start the Online Theory program from the beginning again.

• All students must demonstrate that they have a command of the English language as well as oral & written communicative skills. This is for the purpose of understanding the theory & practical content and to participate in the DN Introductory, DN Advanced and DN RMT courses. Please click this link: English language requirements.

• CPD HC reserves the right to terminate a practitioners practical course training at any stage of the practical course, on the basis that their attendance poses a risk to themselves and others. 
• It is the responsibility of the practitioner to ensure they have the relevant qualification to join their chosen Dry Needling course.

Practitioners who join the 80-hr DN course but fail to achieve the satisfactory standard required during any part of the practical course, will not be eligible for a course fee refund.

Practitioners who join the 80-hr DN course but decide not to continue with any part of the practical course will not be eligible for a course fee refund.

The Bundle course is NOT the 80-hr DN course (see below):

Students enrolled in the DN Introductory & Advanced Bundled course but fail to achieve the satisfactory standard required during the Introductory practical course, will be unable to attend the DN Advanced Course until they have successfully completed the DN Intro practical course. 

The DN Advanced enrollment can be deferred to a later date at no extra cost. Unfortunately, we cannot refund the Advanced course fee.

No refunds can be given once a practical course enrolment has been transferred to another practical course by a practitioner or by CPD HC.

Please be aware that once a practitioner or CPD HC has transferred an enrolment from the initial practical course to a later or earlier practical course OR places the enrolment On Hold and then wishes to cancel their course enrollment, course fees/ part payments cannot be refunded regardless of the time prior to the later practical course commencement date.

With Full Payment:

• If a practitioner has paid the full course fee, contacted CPD HC in writing within 7 days of enrollment and has not accessed the online theory program, a full refund minus a $50 admin fee will be honoured.
• If the online theory program has been accessed, a $100 fee will be charged, regardless of the time from enrolment.
• After 7 days, refunds apply according to the Standard Refund Terms & Conditions.

With Payment Plan:

• If a practitioner has paid $1 with a payment plan, contacted CPD HC in writing within 7 days of enrollment and has not accessed the online theory program, their enrolment & any other scheduled payments will be cancelled and no further action is required.
• After 7-days, a $100 cancellation fee will be charged.
• If the online theory program has been accessed, a $100 fee will be charged regardless of the time from enrolment.
• This cancellation fee will be debited from the account where the initial £1 deposit was made.

It is the practitioner's responsibility to ensure they inform CPD HC of any changes to the account details and if they wish the refund to be made into a different account at the time of the refund request and before the refund is processed.

All refund enquiries must be put in writing via the Contact Us form.

If a practitioner enrols in the same course a second time at a later date and then cancels their enrolment for a second time, anytime before the practical course commencement date, a fee equal to 100% of the course fee will be charged to the user.

Practitioners who enrol & pay for a course but are deemed ineligible to attend by the Lead Presenter for any reason will not be able to apply for a course refund including;

• Failure to meet English Language requirements
• Unsafe practice
• Failure to meet course pre-requistes
• Late arrival
• Non attendance

Practitioners who enrol & pay for a course which is not in their scope of practice and then request a refund:

The same conditions apply as cancelling your practical course. Please also refer to Refund Information.

Cooling off period:

If a practitioner has not accessed their online theory program and has contacted CPD HC in writing within 7-days of enrollment, a refund will be honoured minus a $100 admin fee.

The refund will be made into the account used to make the initial course payment and appear on your statement within 5-10 days.

If a practitioner requests a refund, the refund will be made into the account used to make the initial course payment.

It is the practitioner's responsibility to ensure they inform CPD HC of any changes to the account details and if they wish the refund to be made into a different account at the time of the refund request and before the refund is processed.

Please Note: The Refund Terms & Conditions do not apply if a practitioner has previously transferred their practical course enrollment to a later or earlier course date or put their enrollment On Hold.

Course price changes displayed on the website:

If a practitioner enrols in a practical course with a $1 payment plan and their enrolment is either placed on hold or transferred to a course at a later date before paying the total price, the price of the course cannot be changed (the price can not be increased or decreased).

This also applies when a course structure has been updated/changed.

The initial course price at the time of enrolment will be the price that's automatically debited according to the payment plan chosen at the time of enrolment.

No refund can be given for the difference in course prices.

Please note: If a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled, according to the payment plan chosen when first enrolling in a course.

If CPD HC re-schedules a practical course due to Covid restrictions, a practitioner can request a full or partial course refund within 7-days of the practical course transfer to the new course date.

However, the Covid 19 Refund Terms & Conditions do not apply if a practitioner has previously transferred their practical course enrollment to an earlier or later practical course or put their enrollment On Hold prior to the course being rescheduled due to Government restrictions.

The Covid 19 Refund Terms & Conditions do not apply if a practitioner has previously transferred their practical course enrollment to an earlier or later practical course or put their enrollment On Hold and the rescheduled practical course goes aheadc as scheduled.

All refund enquiries must be put in writing via the Contact Us form.

If a practitioner requests a refund, the refund will be made into the account used to make the initial course payment.

It is the practitioner's responsibility to ensure they inform CPD HC of any changes to the account details and if they wish the refund to be made into a different account at the time of the refund request and before the refund is processed.

Please click this link: Covid 19 - Refunds

If a practitioner chooses to cancel their course enrolment at any other time, the standard Terms & Conditions Refund Policy apply.

Students who join the DN Introductory course but fail to achieve the satisfactory standard required during the practical course, will not be eligible for a course fee refund.

Students who join the DN Advanced course but fail to achieve the satisfactory standard required during the practical course, will not be eligible for a course fee refund.

Students who join the 80-Hr DN course but fail to achieve the satisfactory standard required during the practical course, will not be eligible for a course fee refund.

Students who join the DN course for Podiatrists but fail to achieve the satisfactory standard required during the practical course, will not be eligible for a course fee refund.

All refund enquiries must be put in writing via the Contact Us form.

The cancellation fee relates to the number of days a practitioner cancels their enrollment, before practical course commencement.

All course cancellations incur a $50 administration fee.

1. 32 days or more notice from an initial practical course commencement;

A fee equal to 50% of the course fee or part thereof will be charged to the user.

2. Between 15 days & 31 days notice from an initial practical course commencement:

A fee equal to 75% of the course fee or part thereof will be charged to the user.

3. 14-days or less notice from an initial practical course commencement:

A fee equal to 100% of the course fee or part thereof will be charged to the user.

Please Note:

Course refunds cannot be made if a practitioner has transferred to a practical course at a later date, transferred to a practical course at an earlier date or their enrolment has been placed On Hold (self transfer to On Hold or Admin transfer to On Hold).

CPDHC takes no responsibility for failure of a user to be unable to complete the online theory program before joining the practical course.

Please note: If a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled, according to the payment plan chosen when first enrolling in a course.

• All refund enquiries must be put in writing via the Contact Us form.
• Verbal communication regarding a refund cannot be used as evidence for a refund request.
• Course refunds cannot be made if a practitioner has transferred to a practical course at an earlier or later date, or their enrolment has been put On Hold for any reason.
• It is the responsibility of the practitioner to contact CPD HC in writing before the practical course commencement date, if they're unable to log in to start or complete their theory program.
• CPDHC takes no responsibility for the failure of a user to be unable to complete the online theory program before joining the practical course.
• All course refund requests must be accompanied by your invoice/receipt (or another proof of identity).
• Refunds will be made into the account used to make the initial course payment unless otherwise advised in writing.
• It is the practitioner's responsibility to ensure they inform CPD HC of any changes to the account details and if they wish the refund to be made into a different account at the time of the refund request and before the refund is processed.
• There's a $100 administration fee applied to all refunds.
• If the payment was made via Stripe, the refund will be issued by Stripe and may take up to 10-days to appear in the account.
• Enrolment in a CPD HC Dry Needling course includes access to all online theory modules from the time of enrollment to the practical course commencement date plus attendance at the practical course. 
• Students who join the DN Introductory, Advanced, 80-Hr Dry Needling course or DN Course for Podiatrists but fail to achieve the satisfactory standard required during the practical course, will not be eligible for a course fee refund.

Failure to attend your practical course without notice - your fees cannot be refunded.

Practitioners will need to re-enrol.

Late attendance to your practical course; your fees cannot be refunded & you will need to transfer. 

The fee to transfer is $350.00

No refunds can be given once a practical course enrolment has been transferred to another practical course by a practitioner or by CPD HC.

Please also be aware that once a practitioner or CPD HC transfer an enrolment from the initial practical course to a later or earlier practical course OR places their enrolment On Hold for any reason and then wishes to cancel their course enrollment, course fees/ part payments cannot be refunded regardless of the time prior to the later practical course commencement date.

• All refund enquiries must be put in writing via the Contact Us form.
• It is the responsibilty of the practitioner to contact CPD HC in writing before the practical course commencement date, if they're unable to log in to start or complete their theory program.
• CPDHC takes no responsibility for failure of a user to be unable to complete the online theory program before joining the practical course.

If a practitioner has not accessed the online theory program and has contacted CPD HC in writing within 7 days of enrollment, a full refund minus $50 admin fee will be honoured.

If a practitioner has accessed the online theory program (ie: the 'Go' button has been been clicked on the 'My Courses' page) or accessed the videos, only a partial course fee will be refunded according to the CPD HC cancellation fee's.

Students who start the DN Introductory, Advanced or 80-hr DN Online Theory program but fail to achieve the satisfactory standard required to join the DN Introductory practical course, will be eligible for a 50% course fee refund, less a $50 administration fee.

It is a mandatory requirement that all practitioners enrolled in a CPD HC Dry Needling Course successfully complete the online theory program before attending the practical course.

We suggest all practitioners enrol at least 6 weeks before the practical course date, in order to be fully prepared.

Attendance at the practical course may be refused if a practitioner has not completed the modules.

Practitioners can transfer their enrollment to a practical course at a later date or put their enrollment On Hold (indefinately) in order to complete the theory modules (Transfer Fee's may apply).

CPD HC takes no responsibilty with regards to a practitioner being unable to log in to their online theory program.

It is the responsibilty of the practitioner to contact CPD HC before the practical course commencement date, if they're unable to log in to start their theory program.

Practitioners need to be aware that it is a mandatory requirement to successfully complete all the online theory modules before attending the practical course. They need to leave enough time to complete the program before attending the practical course.

Please note: If a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled, according to the payment plan chosen when first enrolling in a course.

• All refund enquiries must be put in writing via the Contact Us form.
• It is the responsibility of the practitioner to contact CPD HC in writing before the practical course commencement date, if they're unable to log in to start or complete their theory program.
• CPDHC takes no responsibility for the failure of a user to be unable to complete the online theory program before joining the practical course.
• Payment plan part payment refunds can only be made when more than 31 days' notice is given from the initial enrolment practical course commencement date.
• Please be aware that if a practitioner cancels their course enrollment with a Payment Plan with more than 31 days' notice from the practical course commencement (and their enrolment has not been previously Transferred or put On Hold), a fee equal to 50% of the course fee or part thereof will be charged to the user.
• Less than 31 days notice = A fee equal to 100% of the course fee or part thereof will be charged to the user.
• Once an enrolment has been put On Hold or transferred to another practical course date, course fees/ part payments cannot be refunded regardless of the time prior to the practical course commencement.
• Please Note:The $1 payment plan offer is only available once.
• Please be aware that if a practitioner enrols in a course with a payment plan, making an initial payment of $1 and the final amount due 2 weeks before the practical course, and then cancels their enrollment before the final payment has been made, they will be unable to enrol in the next course with a payment plan.
• They will need to pay the full amount at checkout, at the time of the next enrolment.

CPD HC intermittently advertises Special Offers.

Special Offers only apply to new enrollments.

Like any other business, if a customer purchases a product at a regular price, then a special offer is released at a later date, no refund can be offered for the difference between the standard and special offer price. 

Unfortunately, if a special was not offered when enrolling in the DN Course, we're unable to refund the difference in price.

Re-enrolment at the special price will mean the Online Theory Program will need to be started from the beggining. 

Practitioners who join a supplementary course but fail to achieve the satisfactory standard required during any part of the practical course, will not be eligible for a course fee refund.

If a practitioner enrols in the Supplementary Course and then decides not to attend: the same conditions apply as cancelling your course. Please also refer to Refund Information.

Covid Period:

When a practical course is rescheduled due to Government restrictions:

If a practitioner transfers their enrolment from a practical course and pays a transfer fee and the practical course is subsequently rescheduled due to Government restrictions after the practitioner has transferred, the transfer fee cannot be refunded.

If a practical course is rescheduled due to Government restrictions, practitioners who are enrolled on that practical course will be automatically transferred to a course at a later date. If this date is not suitable, a practitioner can transfer to another practical course without paying a transfer fee.

If a practitioner enrols & pays in full for a dry needling course and then decides to transfer from the first course type to a second course type and they are eligible to do so, no refund can be given if there is a price difference between the first dry needling course and the dry needling second course.

Transfer fees are non-refundable.

Please be aware that once a practitioner transfers from their first practical course enrollment to later or earlier practical course or puts their enrolment On Hold and then wishes to cancel their course enrollment, course fees/ part payments and transfer fees cannot be refunded regardless of the time prior to the later practical course commencement.

Please be aware that CPD HC reserves the right to place an enrolment On Hold if a practitioner's online theory program has not been started 48-hrs before the practical course commencement date. No refunds will be given once a course enrolment has been Transferred or put On Hold by CPD HC.

Please note: If a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled, according to the payment plan chosen when first enrolling in a course.

A practitioner can request a partial course refund within 7-days of receiving a CPD HC email notification, regarding the Government requirement to be vaccinated in order to attend a practical course at an indoor venue in certain States of Australia.

CPD HC takes no responsibility if a CPD HC email notification goes to a spam or trash folder. 

The refund will be equal to 50% of the course fee paid to date.

All vaccination refund enquiries must be put in writing via the Contact Us form, stating the reason for the refund request.

The refund will be made into the account used to make the initial course payment.

It is the practitioner's responsibility to ensure they inform CPD HC of any changes to the account details and if they wish the refund to be made into a different account at the time of the refund request and before the refund is processed.

If a refund request is approved and a practitioner later decides to join a CPD HC Dry Needling Course, the full course fee will be payable.

If a practitioner chooses to cancel their course enrolment at any other time, the standard Terms & Conditions Refund Policy apply.

We strongly recommend if a therapist chooses to attend a CPD Health Courses Dry Needling course as a final year student, they should commence Dry Needling practice only once they have successfully completed the Dry Needling training, graduated from their course of study and obtained professional indemnity insurance that covers the practice of Dry Needling Therapy for the profession they anticipate receiving on graduation.

In the case where a final year student holds an existing qualification in another modality (such as Remedial Massage Therapy) and wishes to practice Dry Needling Therapy prior to graduation, they must enrol into a Dry Needling course that meets the practice and insurance requirements for their existing qualifications rather than those which apply to the qualification they anticipate receiving on graduation.

Please choose your Dry Needling course carefully as we cannot refund a course payment if a practitioner enrols in a course that does not enable them to gain PI Insurnace for Dry Needling Therapy or use Dry Needling Therapy after successful completion of the CPD HC DN course.

Students and New Grad's automatically receive the student / new grad discount when they choose Student / New Grad on the Profession field of the Enrol page.

If a practitioner forgets to choose Student / New Grad on the Enrol page, the discount can only be refunded if a practitioner contracts us within 7-days of their initial enrolment date.

The refund cannot be made once the total payment has been received by CPD HC.

Students can qualify for the discount if they are a student of the profession they are enrolling under.

Student discounts do not apply to practitioners who are students of anything other than the profession they are enrolling under.

Please also click this link: CPD HC Advice for a Student enrollment.

• If a student fails to achieve the satisfactory safety standard during any part of the 80-hr DN practical course, they will be unable to continue their training.
• They will be offered a Supplementary Course.
• If a student elects to attend a Supplementary course, they will be required to complete the online theory program & practical course again.
• The cost of a Supplementary course is $350.
• If a student fails to achieve the satisfactory standard after attending the Supplementary DN practical course they can attend a second Supplementary DN practical course. This will incur an additional fee of $350.
• Students may elect to attend a Supplementary DN course at an alternative venue subject to availability.

• If a student fails to achieve the satisfactory standard with respect to the DN Advanced practical course, they will be offered a Supplementary Course subject to availability.
• Students will be required to complete the online practical course video section again, regardless of the time between completing the first online theory program and joining the supplementary course. The cost of a Supplementary course is $350.

• If a student fails to achieve the satisfactory standard with respect to the DN practical course, they will be offered a Supplementary Course subject to availability.
• Students will be required to complete the online practical course video section again (not the online theory section), regardless of the time between completing the first online theory program and joining the supplementary course. The cost of a Supplementary course is $350.

• If a Practitioner fails to achieve the satisfactory standard with respect to the DN Introductory practical course and they are enrolled in the DN Advanced course on the same weekend, they will be unable to attend the DN Advanced practical course until they have successfully completed the DN Intro practical course.
• The DN Advanced course will be put on hold until the DN Intro Supp has been successfully completed.
• Practitioners will be required to complete the DN Introductory online the practical course video training section only (not the theory modules) if they enrol in the Supplementary course. 
• Practitioners will be offered a Supplementary DN Introductory Course subject to availability.
• The cost of a Supplementary course is $350.00

With regards to the DN Advanced online theory program:

If there is more than 12 months between completing the 1st DN Advanced online theory program and enrollment in the subsequent DN Advanced course following the Supplementary Introductory course, the Practitioner will neeed to complete the DN Advanced online theory program again.

• If a student fails to achieve the satisfactory standard with respect to the DN Introductory practical course, they will be offered a Supplementary Course subject to availability.
• Students will be required to complete the online practical course video training section only (not the theory modules) regardless of the time between completing the first online theory program and joining the supplementary course. The cost of a Supplementary course is $350.

There are a maximum 3 transfer/ Supplementary places available per practical course. Once these have been taken, students will be offered the next available transfer place.

CPD Health Courses offers 4 separate Dry Needling training options;

• DN Introductory Course
• DN Advanced Course
• DN Introductory & Advanced Bundle Course
• 80-hr DN Course

Practical Test Requirement

There's a Dry Needling Practical Safety Test on Saturday afternoon to ensure all practitioners have met the required safe standard.

Practitioners who fail to reach a safe standard at the Initial Practical Test, are offered a Supplementary Practical Course Test (SPCT) on the same day.

Students must pass the Initial Practical Test or the SPCT, if required, in order to receive a Certificate of Completion for the DN Introductory course or to continue onto the 80-Hr DN course (Part 2 - Advanced training) on Sunday.

A Certificate of Completion for the DN Introductory  / 80-Hr DN course (Part 1- Introductory training) is a pre-requisite for attending the DN Advanced/ 80-Hr DN course (Part 2 - Advanced training), and to practice Dry Needling Therapy after successful course completion.

Initial Practical Test Format

Students are required to demonstrate safe needling practice to the Upper Trapezius plus 1-2 other muscles, chosen from the important Muscle List. One examiner will conduct this test.

If a student fails to achieve the required safety standard during any part of this test, they will be provided with verbal feedback in order to prepare for a Supplementary Practical Course Test (SPCT) which is optional.

If a practitioner elects not to take the SPCT, they will be unable to receive a Certificate of Completion for the DN Introductory course or to continue onto the 80-Hr DN course (Part 2 - Advanced training).

They will be given the option to enrol in a Supplementary DN course at a later date.

Supplementary Practical Course Test Format (SPCT)

The format for the SPCT is similar to the Initial Practical Test but with 1-2 examiners and a model. Students are required to demonstrate safe needling practice to any of the muscles included in the Muscle Safety Grid. The focus of the SPCT consists of surface anatomy, needling direction, caution points and the referral pattern for the relevant muscle. 

A video recording of the SPCT will be taken to provide feedback for students, ensure testing consistency and provide evidence in case of disputes.

The knowledge required to pass the Dry Needling Practical Safety Test is included as part of your Online Theory program, including:

• Muscle Safety Grid Matrix
• Sample Grid & required answers
• Sample Questions
• Practical Course Handout

What happens if I don't pass the Supplementary Practical Course Test (SPCT)?

If a practitioner does not pass the Supplementary Practical Course Test (SPCT) they will have the choice to complete a Supplementary Dry Needling Course at a later date. 

This means enrolling & completing the Dry Needling online practical course video section again (not the online theory modules) at a reduced price of $350.

Complaints Resolution Process (CRP)

In the case where a therapist wishes to make a complaint about any aspect of the testing procedure or outcome, they should contact us at: customerservice@cpdhealthcourses.com within 7-days.

We will respond within 7-days of receiving your complaint.

Once you have read and reviewed the CPD HC response, you should contact us in writing (email) within 7 days and notify us of your intention to proceed or withdraw your complaint.

If we do not hear from you within 7-days, we shall assume that you have withdrawn your complaint.

If you wish to proceed with your complaint, we will follow our Complaints Resolution Process.

Our Complaints Resolution Process commences with contacting the relevant Professional Association and informing them about your complaint. 

We will provide the accreditors with all the relevant evidence including a link to your supplementary test video recording transcript, the examiners report and your online theory MCQ results/screen time stamps.

If you'd like more information please use any of the following channels:

• Use the Contact Us form
• Visit our FAQ page
• Call us on +61 404 646 806
• Send us an email: customerservice@cpdhealthcourses.com

A maximum of 2 transfers are allowed for course transfers or On Hold enrolments.

Transfer fees are non-refundable.

Course price changes displayed on the website:

If a practitioner enrols in a practical course with a $1 payment plan and their enrolment is either placed on hold or transferred to a course at a later date before paying the total price, the price of the course cannot be changed (the price can not be increased or decreased). This also applies when a course structure has been updated / changed.

The initial course price at the time of enrolment will be the price that's automatically debited according to the payment plan chosen at the time of enrolment.

No refund can be given for the difference in course prices.

Please note: If a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled, according to the payment plan chosen when first enrolling in a course.

Standard Transfer Fees: Transferring to a practical course that LATER sooner than your current enrollment:

Please Note: Once a practitioner Transfers to a practical course at a later date, puts their practical course enrollment On Hold and then wishes to cancel their course enrollment, there will be a fee equal to 100% of the total course fee (with full course payment or payment plan).

If a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled, according to the payment plan chosen when first enrolling in a course.

Transfer fees are non refundable.

A maximum of 2 transfers are permissible:

Transfer fees are charged every time a practitioner transfers to a course at a later date.

A maximum of 2 transfers are permissible. After that, please contact us.

'Transfer' includes moving an enrolment from a practical course to On Hold and moving from On Hold to a practical course.

Transferring an Enrollment:

All Payment Plan schedules will continue whilst an enrolment is placed On-Hold.

If a practitioner or CPD HC Admin transfers an enrolment or the enrollment  is placed On Hold with completion of MORE than 50% of the online theory program:

• 21-days or more before the practical course commencement date, there will be a $100 transfer fee.
• 20-days to 48-hrs before the practical course commencement date, there will be a transfer fee of $250.
• 48-hrs or less before the practical course commencement date and there will be a transfer fee of $350.

If a practitioner or CPD HC Admin transfers an enrolment or the enrollment  is placed On Hold with completion of LESS than 50% of the online theory program:

• 21-days or more before the practical course commencement date, there will be a $100 transfer fee.
• 20-days to 48-hrs before the practical course commencement date, there will be a transfer fee of $350.
• 48-hrs or less before the practical course commencement date, there will be a transfer fee of $450.
• If a practitioner attends part of the practical course but then is unable to continue for whatever reason, there will be a transfer fee of $350.

If a practitioner or CPD HC Admin transfers an enrolment or the enrollment is placed On Hold when an online theory program is not required to be completed:

• 21-days or more before the practical course commencement date, there will be a $100 transfer fee.
• 20-days to 48-hrs before the practical course commencement date, there will be a transfer fee of $250.
• 48-hrs or less before the practical course commencement date and there will be a transfer fee of $350.

CPD HC does not cancel practical courses. We may rescheduled a practical course due to government restrictions.

When a practical course is rescheduled due to Government restrictions:

CPD HC reserves the right to transfer a practitioner's enrollment to a practical course at a later date, due to Government restrictions and lockdowns.

The practitioner will be notified of the practical course transfer via email, to inform them that their practical course has been rescheduled to a later date.

CPD HC accepts no responsibility if the CPD HC email goes to a spam/junk folder.

If a practical course is rescheduled by CPD HC due to Government restrictions and the date is not suitable, a practitioner can transfer to another practical course without paying a transfer fee, as long as they transfer more than 2 weeks before the updated practical course date.

After that time, the standard late transfer fees will be charged. 

• Practitioners can self-transfer to a more suitable practical course date and pay the Late Transfer fee at that time.
• No refunds will be given once a course enrolment has been Transferred or put On Hold by CPD HC in this instance.
• When a practical course is rescheduled due to Government Restrictions:
• If a practitioner transfers their enrolment from a practical course and pays a transfer fee and the practical course is subsequently rescheduled due to Government restrictions after the practitioner has transferred, the transfer fee cannot be refunded.
• If a practical course is rescheduled due to Government restrictions, practitioners who are enrolled on that practical course will be automatically transferred to a course at a later date (no transfer fee is charged when an enrolment is transferred to a rescheduled practical course).
• If the rescheduled practical course date is not suitable, a practitioner can transfer to another practical course or put their enrolment on hold without paying a transfer fee, if they transfer within 7-days of receiving the rescheduled course Welcome email.
• After 7-days, the Standard Transfer Fees apply.
• Terms & Conditions - Late Transfer Fees and Deadlines.

When a practitioner fails to complete their online theory before practical course commencement:

Placing an enrolment On Hold:

• CPD HC reserves the right to place an enrolment On Hold if a practitioner has not started their online theory program 48-hrs or less before the practical course commencement date. 
• CPD HC reserves the right to place an enrolment On Hold if less than 25% of the online theory program has been completed 48-hrs or less before the practical course commencement date. 
• Practitioners will be notified via email of the transfer to On Hold.
• A practitioner will need to pay the Late Transfer Fee when joining a practical course at a later date.
• They will have continued access to the online theory program.
• Practitioners can self-transfer from On Hold to a practical course at a later date and pay the Late Transfer fee at that time.
• No refunds will be given once a course enrolment has been Transferred or put On Hold.
• If you have a payment plan, your payment schedule will continue whilst you are On-Hold.

A maximum of 2 transfers are permissible:

Transferring to a course at a later date or putting enrolment On Hold incurs transfer fees.

A maximum of 2 transfers are allowed to practical courses at a later date or On Hold enrolments.

Course payments will continue as scheduled, and no refunds will be given once enrolment has been transferred.

Practitioners who have already transferred twice and wish to complete the Dry Needling course may need to re-enrol and pay the course fee.

This applies to any current or On Hold enrolments where a practitioner has previously transferred twice or more.

Transfer fees are non-refundable.

Please Contact Us for more details.

A maximum of 2 transfers are permissible:

Transfer fees are charged every time a practitioner transfers to a course at a later date.

A maximum of 2 free or paid transfers to a later course date are permissible.

If a practitioner needs to transfer on a 3rd occasion, they will need to Contact Us.

Please note: If a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled, according to the payment plan chosen when first enrolling in a course.

Transfer fees are non-refundable.

Transferring to a practical course that starts SOONER than your current enrollment:

There's no charge to transfer to a practical course that starts sooner than your current enrollment :))

Please be aware that if you have a payment plan, your instalments will be updated so the total course fee is completed 2 weeks before attending your practical course.

After receiving your new Welcome email, you can check your updated instalment amounts & dates by logging in and clicking My Invoice & Payments under My Account.